Shawndricka Manuel
Texas City,TX
Summary
Professional Transport Operations Specialist with substantial experience in logistics coordination and fleet management. Strong focus on team collaboration, problem-solving, and achieving operational efficiency. Skilled in route planning, real-time tracking systems, and regulatory compliance. Reliable and adaptable, consistently meeting changing demands and delivering results in high-pressure environments.
Overview
26
26
years of professional experience
Work History
Medical Transport Dispatcher
Secure Patient Delivery
04.2022 - 09.2024
- Increased customer satisfaction by resolving complaints promptly and professionally.
- Optimized routing through evaluation of traffic patterns, road conditions, and driver availability.
- Expedited resolution of customer inquiries and concerns regarding delivery status and scheduling adjustments.
- Developed strong relationships with clients through exceptional service standards, leading to increased repeat business opportunities.
- Supported a safe work environment through adherence to safety guidelines when assigning tasks and scheduling vehicle inspections.
- Streamlined communication between drivers and management by implementing a reliable tracking system for improved transparency.
- Managed transportation resources effectively, avoiding costly idle time or overbooking of vehicles.
- Collaborated with team members in maintaining accurate schedules for pick-up and drop-off times, improving overall punctuality.
- Reduced vehicle downtime by coordinating prompt maintenance checks and repairs as needed.
- Coordinated dispatching of 20 or more drivers to accomplish daily delivery requirements.
- Coordinated dispatching of 20+ drivers to accomplish daily delivery requirements.
Adult Caregiver
Zenon Family Llc
01.2020 - 08.2023
- Enhanced patient well-being by providing compassionate and attentive care.
- Adapted care approaches based on individual patient preferences and cultural sensitivities, demonstrating respect for diversity within the caregiving setting.
- Implemented strategies for managing challenging behaviors, resulting in a safer environment for all involved.
- Conducted regular safety checks on patient environments, reducing the risk of accidents or injuries.
- Contributed towards creating a clean and hygienic environment by performing light housekeeping duties like laundry, dishwashing, etc.
- Monitored vital signs and reported changes to medical team, allowing for timely interventions.
- Managed medication schedules for multiple patients, ensuring proper dosages and adherence to prescribed regimens.
- Coordinated communication between patients, families, and staff members to ensure consistent understanding of care expectations and goals.
- Provided emotional support to patients and families during difficult times, fostering a sense of comfort and trust.
Medical Assistant
Carencro Middle Health Center
05.2017 - 02.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Lab Technician
Accutest Laboratories
11.2010 - 07.2017
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Managed inventory of laboratory supplies, reducing waste and optimizing resource allocation.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
Assisant Manager/Cook Trainer
Dons Seafood And Steakhouse
12.1998 - 11.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
Associate of Science - Certified Medical Assistance
Remington College
Lafayette, LA05-2017
Skills
- Strong decision-making
- Route planning expertise
- Team collaboration
- Relationship building
- Dispatch software
- Effective time management
- Transportation regulations
Timeline
Medical Transport Dispatcher
Secure Patient Delivery
04.2022 - 09.2024
Adult Caregiver
Zenon Family Llc
01.2020 - 08.2023
Medical Assistant
Carencro Middle Health Center
05.2017 - 02.2019
Lab Technician
Accutest Laboratories
11.2010 - 07.2017
Assisant Manager/Cook Trainer
Dons Seafood And Steakhouse
12.1998 - 11.2010
Associate of Science - Certified Medical Assistance
Remington College
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