Shawne Wade-Timms

Work History

United States Postal Service, USPS

03.2023 - Current

Identified and resolved unauthorized, unsafe, or ineffective practices.
Trained new employees on proper protocols and customer service standards.
Trained and guided team members to maintain high productivity and performance metrics.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Reported issues to higher management with great detail.

United States Postal Service, USPS

10.2019 - 03.2023

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Trained new employees on proper protocols and customer service standards.
Trained and guided team members to maintain high productivity and performance metrics.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

United States Postal Service, USPS

08.2017 - 10.2019

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Monitored workflow to improve employee time management and increase productivity.
Evaluated employee performance and coached and trained to improve weak areas.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Achieved results by working with staff to meet established targets.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Evaluated staff performance and provided coaching to address inefficiencies.
Gathered, organized and input information into digital database.

United States Postal Service, USPS

07.2015 - 08.2017

Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
Proved successful working within tight deadlines and a fast-paced environment.
Used automated mail processing equipment to sort and collate mail.
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Processed and organized incoming mail for distribution to appropriate departments.

UNITY HEALTH CARE INC.

Washington, DC

04.2006 - 06.2011

Completed registration paperwork, verifying accurate patient information.
Updated patient contact information to support accurate electronic medical records.
Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
Answered patient questions and inquiries regarding registration process and documentation.
Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
Confirmed patient demographics and updated practice management software for accuracy.
Used Eclinical to record and organize patient insurance and medical information.
Processed medical records requests, assuring release only to appropriate parties proper authorization.
Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
Upheld HIPAA regulations and standards for protecting patient information.
Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.