Hi, I’m
Shawne Williams SHRM-CP
Winslow,New Jersey
Summary
Healthcare professional with strong background in managing and developing teams. Adept at fostering collaboration, driving performance, and adapting to changing needs. Skilled in conflict resolution, strategic planning, and employee engagement. Recognized for reliability, integrity, and achieving measurable results
Overview
29
years of professional experience
1
Certification
Work History
Instacart
Personal Shopper
05.2024 - Current
Job overview
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Assisted clients in managing returns, ensuring hassle-free process that maintained their trust in service.
- Mentored new Personal Shoppers.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Allies in Caring
Human Resources Specialist
03.2021 - 10.2023
Job overview
- Oversaw day to day operations related to general finance, human resources, recruiting, clinical, grants, billing/collections and other administrative matters.
- Implemented Business Intelligence Dashboard to customize reporting for accounts receivable, billing, and service utilization.
- Created infrastructure to better support growth of organization including grant management system, workgroups.
- Developed electronic health record training and monitoring program resulting in increased compliance.
- Organized a comprehensive IT strategy, planning and management system including provider devices that allow increased efficiency for documentation by transitioning from paper.
- Secured workforce development grants through the department of labor for apprenticeship and pre-apprenticeship programs.
- Implemented improved oversight for outpatient services resulting in a doubling of collection rate.
- Reduced wait for authorizations to less than 30 days and allowed for 100% identification of unauthorized units by implementing a monitoring system.
- Reduced denied claims to less than 10% of submitted billing.
- Achieved cost cutting measures to reduce administrative costs to within the industry average of 18%.
- Developed strategies for employees to avoid burnout through simplified processes and improved schedule management.
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
- Coordinated employee training programs to boost skills development and improve overall performance.
Inner Strength Counseling
Marketing & Recruitment Director
02.2020 - 02.2021
Job overview
- Member of leadership team creating strategies for recruitment, retention, and business development.
- Managed full cycle recruitment efforts and processes for behavioral assistants, Masters level and licensed therapists.
- Identified target market, developed marketing plans and created marketing materials and campaigns to engage referral sources.
- Managed social media and website content to improve communication flow to our target audience and extend the community's understanding of our services and resources.
- Launched employer branding initiatives to position the organization as an employer of choice in the industry, attracting top talent.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Instructed senior leaders on appropriate employee corrective steps.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
Bellwether Behavioral Health
New Jersey Talent Acquisition Manager
02.2012 - 08.2019
Job overview
- Expanded a statewide recruiting program in New Jersey from 2.5 full time positions to 15 full time positions responsible for sourcing, interviewing, credentialing and onboarding.
- Developed employee referral initiatives and managed communications across multiple departments and disciplines (including finance, medical, training, and corporate) to best meet organizational needs.
- Developed strategies for employees to avoid burnout through simplified processes and improved schedule management.
- Created a diverse workplace culture by promoting inclusive hiring practices and providing diversity training for staff members.
- Managed high-volume requisition loads while maintaining excellent customer service levels for internal clients and stakeholders.
- Coached team members in effective interviewing techniques.
- Reduced time-to-fill metrics by expediting interview scheduling and streamlining communication between candidates and hiring managers.
- Fostered a collaborative work environment among cross-functional teams, enhancing communication channels during the recruitment process.
- Identified and created recruitment and administrative performance metrics and data to analyze trends, drive change, and assess progress.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
Oaks Integrated Care
Marketing Manager
02.2007 - 12.2011
Oaks Integrated Care
Manager, Crisis Services
09.1999 - 02.2011
Oaks Integrated Care
Crisis Intervention Specialist
09.1996 - 09.1999
Education
University of DelawareNewark, DE
Bachelor of Arts from Psychology
Skills
- Upbeat and outgoing attitude
- Data analysis
- Project and event management
- Learning and development
- Coaching and mentoring
- Program management
- Branding
- Deadline driven
- Adaptability and flexibility
- Strategic planning
Certification
- SHRM Certified Professional (SHRM-CP) - Society for Human Resource Management.
Timeline
Personal Shopper
Instacart
05.2024 - Current
Human Resources Specialist
Allies in Caring
03.2021 - 10.2023
Marketing & Recruitment Director
Inner Strength Counseling
02.2020 - 02.2021
New Jersey Talent Acquisition Manager
Bellwether Behavioral Health
02.2012 - 08.2019
Marketing Manager
Oaks Integrated Care
02.2007 - 12.2011
Manager, Crisis Services
Oaks Integrated Care
09.1999 - 02.2011
Crisis Intervention Specialist
Oaks Integrated Care
09.1996 - 09.1999
University of Delaware
Bachelor of Arts from Psychology
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