Shawne’ Wilson
Houston
Summary
Results-driven professional committed to organizational goals and missions. Skilled in strategic planning and problem-solving, with a proven ability to adapt to changing environments. Promotes collaboration while driving individual contributions, fostering a team-oriented atmosphere that inspires high performance.
Overview
22
22
years of professional experience
Work History
Coordinator lll, Library Services-Full Time
Lone Star College-Greenspoint Center
Houston
02.2012 - Current
- Fostered collaboration with executives, Department managers, and cross-departmental leadership to provide key insight from the team.
- Managed departmental purchasing and coordinated supply orders for all four college locations.
- Additionally, planned and executed outreach and recruitment events targeting local communities and surrounding schools.
- Implement and develop creative programs, activities, and cohort groups to increase student involvement and retention.
- Facilitate academic and personal enrichment workshops with the goal of equipping students with the necessary tools for success in college and in their career.
- Designed effective budget model for department, analyzing financial information then presenting annual budgets to senior managers.
- Established standards and procedures to guide process improvements and a culture of continuous learning.
Specialist lV, Student Services-Full Time
Lone Star College-Victory Center
Houston
05.2011 - 02.2012
- Served as front line contact for current and potential students, delivering high-quality customer service to enhance student experience.
- Collaborated with Early College High School counselors to coordinate placement testing and campus visits, facilitating student transitions.
- Assisted with Credit and Continuing Education Advising and registration.
- Acted as the ARC Committee campus representative and lead student records specialist.
- Arranged and scheduled room reservations for classes and events through R25.
- Supported business office manager with deposits, accounts payable, and reconciliations while leading operations in manager's absence.
Learning Center Assistant-Part Time
Lone Star College-Victory Center
Houston
07.2010 - 05.2011
- Assisted students with computer applications and monitored activities for maintaining a safe learning environment.
- Proctored placement exams and entered scores in iStar.
- Assisted Coordinator with campus events, book club discussions, student success workshops and activities.
- Created college ID/library cards for faculty, staff, and students.
- Responsible for clerical library functions including cataloguing, organizing, and shelving inventory using Horizon library system.
Admissions Assistant-Part Time
Lone Star College-Carver Center
Houston
03.2010 - 07.2010
- Communicated with current, new, and potential students through the admissions welcome desk.
- Processed and entered data for student applications, registration, transcript evaluation and enrollment verification.
- Assisted students with registration process and reviewed for completeness.
- Organized and maintained various department files and records.
Switchboard Purchasing Front Desk Assistant-Full Time
Mount San Antonio College
Walnut
04.2007 - 02.2010
- Managed multiple phone lines efficiently, prioritizing calls to optimize response time.
- Delivered first-level support for all incoming/outgoing calls via switchboard, ensuring timely resolution of inquiries.
- Approve purchases and billing statements; track expenditures, reconcile department receipts.
- Organized and updated vendor files, ensuring accurate information for procurement processes.
- Communicated effectively with multiple departments to plan meetings.
- Scheduled and facilitated meetings.
Manager-Full Time
Data Accounting Services
Diamond Bar
02.2004 - 04.2007
- Maintained accurate data files for client and tax accounts to support efficient operations.
- Developed knowledge of tax laws including local, state and government guidelines.
- Communicated effectively with office staff to ensure fast and efficient service to clients.
- Assisted in budget preparation and coordinated travel accommodations for clients and executives.
- Delivered exceptional customer service to clients and prospective clients to foster positive relationships.
Education
Bachelor of Science - Criminal Justice, Minor in Sociology
University of Houston Downtown
Houston, TX07-2021
Associate of Arts - Criminal Justice
Lone Star College
Houston, TX05-2014
Graduate Certificate - Leadership and Strategic Planning
University of Houston Downtown
Houston, TXMaster of Arts - Non-Profit Management
University of Houston Downtown
Houston, TXSkills
- Library Program Coordination
- Community Engagement
- Customer satisfaction
- Complaint resolution
- Budget tracking
- Reporting
- Excel
- Microsoft Office
- PeopleSoft Software
- Training
- Team Building
- Administrative Support
Training
- Completed numerous iStar, and Intro to Power BI, Learning Network training sessions.
- Supervisory training sessions, AccuTrack, One Card, Touch Net, Seminars in customer service, team building and leadership workshops.
Leadership Experience
- LEAP Graduate, Lone Star College, 2016
- President, Professional & Support Staff Association- North Harris, 2016-2018
- Member, Leadership Development Committee, 2018-2019
- Academy Fellow, Lone Star College, 2022
- Chair, Library Circulation Committee, 2024-2025
Timeline
Coordinator lll, Library Services-Full Time
Lone Star College-Greenspoint Center
02.2012 - Current
Specialist lV, Student Services-Full Time
Lone Star College-Victory Center
05.2011 - 02.2012
Learning Center Assistant-Part Time
Lone Star College-Victory Center
07.2010 - 05.2011
Admissions Assistant-Part Time
Lone Star College-Carver Center
03.2010 - 07.2010
Switchboard Purchasing Front Desk Assistant-Full Time
Mount San Antonio College
04.2007 - 02.2010
Manager-Full Time
Data Accounting Services
02.2004 - 04.2007
Bachelor of Science - Criminal Justice, Minor in Sociology
University of Houston Downtown
Associate of Arts - Criminal Justice
Lone Star College
Graduate Certificate - Leadership and Strategic Planning
University of Houston Downtown
Master of Arts - Non-Profit Management
University of Houston Downtown