Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shawnece Joseph

Lansing,IL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Driver

Uber
12.2015 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.

Customer Service Representative

AT&T
09.2021 - 01.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Customer Service Associate

Nexus OP
10.2015 - 11.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.

Sales Associate

Burlington Coat Factory Department Store
10.2014 - 11.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

High School Diploma -

Martin Luther King High School
Chicago, IL

Cerification Diploma - Medical Billing And Coding

Computer Systems Institute
Skokie, IL

Skills

  • Revenue Generation
  • Passenger Transportation
  • Commercial Driving
  • Passenger Assistance
  • Time Management

Certification

  • CBCS - Certified Billing and Coding Specialist

Timeline

Customer Service Representative

AT&T
09.2021 - 01.2023

Driver

Uber
12.2015 - Current

Customer Service Associate

Nexus OP
10.2015 - 11.2019

Sales Associate

Burlington Coat Factory Department Store
10.2014 - 11.2016

High School Diploma -

Martin Luther King High School

Cerification Diploma - Medical Billing And Coding

Computer Systems Institute

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Shawnece Joseph