Shawnee Agee
Milwaukee,WI
Summary
Multi-talented, Committed Dental Assistant with a history of meeting company needs. 8 years of expertise assisting with all areas of dental treatment. Committed to supporting administrative duties such as charting, records management and appointment setting while supporting dentists. Talented at closely monitoring patients during procedures to quickly address issues with pain or discomfort. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Dental Technician
Dental Associates
Milwaukee, WI
11.2016 - 09.2023
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Educated patients on proper oral hygiene techniques and habits.
- Maintained a neat, clean and organized environment throughout the office.
- Conducted routine maintenance of equipment used in dentistry operations.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Sterilized instruments according to established guidelines and protocols to prevent cross-infection between patients.
- Kept accurate records of dental treatments provided for each patient's visit.
- Fabricated temporary crowns or bridges from impressions taken by the dentist.
- Ordered supplies necessary for daily operations of the practice.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review, to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Documented patient records with procedures performed and added notes taken to charts.
- Educated patients on treatment procedures and post-procedure home care.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Explained dental services and payment plans to help patients make informed decisions.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Checked with participants throughout procedures to help alleviate anxiety.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Prepared bills and completed insurance forms using system software.
Dental Assistant
Familia Dental
Milwaukee, WI
10.2015 - 11.2016
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Educated patients on proper oral hygiene techniques and habits.
- Took digital X-rays of teeth using radiographic equipment.
- Sterilized instruments according to established guidelines and protocols.
- Kept accurate records of dental treatments provided for each patient's visit.
- Ordered supplies necessary for daily operations of the practice.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
Housekeeping Aide
Froedtert & Medical College-WI
Milwaukee, WI
06.2014 - 08.2015
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors
- Changed bed linens and collected soiled linens for cleaning
- Provided an elevated customer experience to generate a loyal clientèle
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Housekeeping Aide
Wheaton Franciscan Healthcare
Milwaukee, WI
04.2011 - 05.2014
- Excellent Customer Service, Clean and Sanitize Patient Rooms in a Timely Matter, Work Independently in a Fast Paced Environment, Housekeeping Upon Request for all Areas of Hospital, HIPAA Compliant, Regularly Conducts Surveys to Increase Patient Satisfaction, Trained New Employees, Handled Stressful Situations in a Professional Manner, Completed Monthly Training , Give Report to Next Employee at End of Shift
- Earned management trust by serving as key holder
House Manager
Milwaukee Rescue Mission
Milwaukee, WI
11.2009 - 02.2011
- Provided Service to Women and Children in Need, Secure Well Being of Families and Shelter Helped develop the family's schedule to maintain household order
- Organized activities that enhanced children's physical, emotional and social well-being
- Made healthy snacks and meals for women and children
- Established and maintained a safe play environment for the children
- Closely monitored children's play activities to verify safety
- Communicated with parents about daily activities and behaviors.
Cashier
Kohl's Department Store
Milwaukee, WI
09.2009 - 01.2010
- Operated a cash register for cash, check and credit card transactions with 100% accuracy
- Cleaned and organized the store, including the checkout desk and displays
- Alerted customers to upcoming sales events and promotions
- Identified potential shoplifters and alerted management
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Education
High School Diploma -
Pulaski High School
06.2009
Skills
- Procedures and Confidentiality
- Creative problem solver
- Pays Great Attention to Detail/Strong Organizational
- Exceptional communication skills
- MS Windows proficient
- Meets/Exceeds Goals
- Quick learner
- Quick Learner/Organized/Punctual
- POS systems expert
- Date Entry/ 60 WPM
- Customer Service
- Instrument Calibration
- Restoration Fabrication
- Quality Assurance
- Dental Prosthetics
- Equipment Operation
- Electronic Dental Record (EDR)
- Quality Control
- Maintenance and Repair
- Problem Resolution
- Public Speaking
- Flexible and Adaptable
- Reliable and Trustworthy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Dental Technician
Dental Associates
11.2016 - 09.2023
Dental Assistant
Familia Dental
10.2015 - 11.2016
Housekeeping Aide
Froedtert & Medical College-WI
06.2014 - 08.2015
Housekeeping Aide
Wheaton Franciscan Healthcare
04.2011 - 05.2014
House Manager
Milwaukee Rescue Mission
11.2009 - 02.2011
Cashier
Kohl's Department Store
09.2009 - 01.2010
High School Diploma -
Pulaski High School
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