Shawnee Corbin
Williamsport,OH
Summary
Successful Lead Customer Care Representative with 13 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Offers efficiency in project coordination and streamlining processes. Exceeds expectations in all positions taken on through my career.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Customer Care Representative
WillowWood Global LLC
02.2018 - Current
- Enhanced customer satisfaction by addressing and resolving complex inquiries, complaints, and issues.
- Streamlined communication for improved customer relations, managing high-volume phone calls and emails daily.
- Contributed to the development of new customer care policies and procedures, increasing overall efficiency.
- Established rapport with clients, ensuring a positive experience in every interaction.
- Implemented proactive solutions to consistently meet or exceed performance metrics and goals.
- Identified opportunities for process improvements while maintaining strict adherence to compliance regulations.
- Provided comprehensive guidance on product offerings, features, and benefits to assist customers in making informed decisions.
- Assisted in the development of training materials for new hires, improving onboarding processes.
- Coordinated with sales teams to ensure smooth transitions from prospecting to account management.
- Maintained accurate documentation of all customer interactions within CRM systems for future reference.
- Participated in continuous learning initiatives to stay current on industry trends and best practices.
- Conducted regular quality assurance checks on completed work orders, ensuring accuracy and consistency across all accounts.
- Managed supplier deliveries around client needs to increase client retention.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
Cafe Manager
Mad Hatter
07.2017 - 02.2018
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Streamlined cafe operations for increased efficiency and reduced waste, with thorough inventory management.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
- Fostered a positive work environment through open communication channels and collaborative problem-solving approaches.
Restaurant Manager
Larry's Pizza
03.2011 - 12.2016
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
Daycare Worker
Cricket
06.2014 - 04.2015
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Supported child development by implementing age-appropriate learning activities tailored to individual needs.
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Promoted healthy habits among children through proper nutrition education and daily physical activity planning.
- Collaborated effectively with fellow staff members to create a cohesive team dedicated to providing top-quality childcare services.
- Implemented creative arts and crafts projects to foster imagination and enhance fine motor skills development among children.
- Managed daily routines efficiently while ensuring smooth transitions between activities for minimal disruption in the daycare setting.
- Provided compassionate emotional support for children experiencing stress or anxiety throughout the day, fostering a secure attachment bond between caregiver and child.
Education
High School Diploma -
Westfall High School
Williamsport, OH05.2014
Skills
- Customer relationship management
- Attention to detail
- Emotional intelligence
- Task prioritization
- Training and development
- Technical proficiency
- Process improvement
- Critical thinking
- CRM software expertise
- Data analysis
- Project management
- Telephone etiquette
- Organizational skills
- Problem-solving abilities
- Time management
- Conflict resolution
- Team collaboration
- Strong leadership
- Product knowledge
- Goal setting
- Email etiquette
- Interpersonal skills
- Exceptional communication
- Customer Service
- Order Processing
- Quality Control
Certification
- Excel 2016 Part 1 - Completed New Horizons Excel 2016 Part 1 course 2/28/20 and received certificate of completion.
- Customer Service - Completed New Horizons Business Customer Service course 3/17/20 and received certificate of completion.
- Communication Strategies - Completed New Horizons Communication Strategies course 3/27/20 and received certificate of completion.
- Email Etiquette - Completed New Horizons Email Etiquette course 4/29/20 and received certificate of completion.
- Excellence in Service - Completed New Horizons Excellence in Service course 5/6/20 and received certificate of completion.
- Leadership & Influence - Completed New Horizons Leadership & Influence course 5/22/20 and received certificate of completion.
- Excellence in Service - Advanced - Completed New Horizons Excellence in Service - Advanced course 6/23/20 and received certificate of completion.
- Completed New Horizons Excel 2016 - Part 2 and received certification of completion.
- Completed New Horizon Grammar Essential and received certification of completion.
- Completed Excel 2016 - Part 3 and received a certification of completion.
- Completed Time Management and received a certification. 9/9/2020.
- Completed Excel 2016 - Formulas and Charts and received a certification 9/17/2020.
Timeline
Senior Customer Care Representative
WillowWood Global LLC
02.2018 - Current
Cafe Manager
Mad Hatter
07.2017 - 02.2018
Daycare Worker
Cricket
06.2014 - 04.2015
Restaurant Manager
Larry's Pizza
03.2011 - 12.2016
High School Diploma -
Westfall High School
- Excel 2016 Part 1 - Completed New Horizons Excel 2016 Part 1 course 2/28/20 and received certificate of completion.
- Customer Service - Completed New Horizons Business Customer Service course 3/17/20 and received certificate of completion.
- Communication Strategies - Completed New Horizons Communication Strategies course 3/27/20 and received certificate of completion.
- Email Etiquette - Completed New Horizons Email Etiquette course 4/29/20 and received certificate of completion.
- Excellence in Service - Completed New Horizons Excellence in Service course 5/6/20 and received certificate of completion.
- Leadership & Influence - Completed New Horizons Leadership & Influence course 5/22/20 and received certificate of completion.
- Excellence in Service - Advanced - Completed New Horizons Excellence in Service - Advanced course 6/23/20 and received certificate of completion.
- Completed New Horizons Excel 2016 - Part 2 and received certification of completion.
- Completed New Horizon Grammar Essential and received certification of completion.
- Completed Excel 2016 - Part 3 and received a certification of completion.
- Completed Time Management and received a certification. 9/9/2020.
- Completed Excel 2016 - Formulas and Charts and received a certification 9/17/2020.
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