Shawnee Crain
Greenwood,MS
Summary
Highly motivated and committed professional with extensive experience in Management and Budgets. I posses the proven ability to lead, plan and organize group activities while exhibiting outstanding customer service and professionalism. Articulating and persuading in written and verbal presentations is an enjoyment. Along with working with diverse groups of people. Completing deadlines ,organizing the ability to manage multiple tasks in a fast-paced environment is something that has always been an ease to me.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Alorica
Greenwood, MS
05.2020 - Current
- Responded to customer requests for unemployment services, and company information.
- Offered advice and assistance to claimants, paying attention to special detail to asses the issue or wants.
- Used state troubleshooting resolution and procedures to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Assisted customers with setting appointments, shipping information and special order requests.
Social Services Director
The Salvation Army
Greenwood , MS
06.2018 - 05.2020
- Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
- Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
- Improved operations by working with team members and customers to find workable solutions.
- Handled all delegated tasks, including homeless assiatance, bill assitance, budgeting class and advocating of all types.
Case Management Manager
Jovic Homes LLC
Brenham, TX
02.2016 - 05.2018
- Translated governing board directives into actionable front-line service policies to meet participant needs.
- Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
- Analyzed data from staff meetings, referrals and follow-up services on financial, legal, crisis intervention, community referrals and outreach services.
- Maintained updated individual knowledge through KaleidaCare .
- Collaborated in development of IEP, court orders procedures.
Store Manager
Cash Tyme
Greenwood, MS
04.2013 - 02.2016
- Reconciled daily sales transactions to balance and log day-to-day revenue with Turn Key Lender software.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Increased profits through effective Udemy training and troubleshooting profit loss areas.
- Oversaw and improved payday loans and advances repayment worth over $7,200 per year through efficient coordination of daily operations.
- Drove branch sales to achieve 10% ranking among 2 locations company-wide during a three year period .
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Leveraged social media and brand marketing to achieve or surpass sales quota of $600 each month.
Education
Bachelor of Science - Social Work
Mississippi Valley State University
Itta Bena, MSERSEA Certified -Adult CPR and AED Training -
Self-branding For Retail Managers
Udemy
Greenwood, MSWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Skills
General Software: Microsoft Office Suite, Open Office ; All office Peripherals; Operating Systems: All Windows Versions, Mac OS Xundefined
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Customer Service Representative
Alorica
05.2020 - Current
Social Services Director
The Salvation Army
06.2018 - 05.2020
Case Management Manager
Jovic Homes LLC
02.2016 - 05.2018
Store Manager
Cash Tyme
04.2013 - 02.2016
Self-branding For Retail Managers
Udemy
ERSEA Certified -Adult CPR and AED Training -
Bachelor of Science - Social Work
Mississippi Valley State University
Similar Profiles
Allyah HendersonAllyah Henderson
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Minh (Manny) DoMinh (Manny) Do
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Anastashia RichardsonAnastashia Richardson
Patient Care Advocate at AloricaPatient Care Advocate at Alorica