Summary
Overview
Work History
Education
Skills
Timeline
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Shawnee Farris

Raytown,MO

Summary

Proven experience in finance, adept in Microsoft Office and customer service, I excel in customer service and team collaboration. Achieved 100% accuracy in transaction processing and recognized for outstanding character, I leverage time management and conflict management skills to enhance financial services and member satisfaction.

Overview

7
7
years of professional experience

Work History

Accounts Receivable Clerk

Retina Associates
Overland Park, KS
02.2025 - Current
  • Collaborated with billing representatives to ensure timely collection of outstanding debts.
  • Checked postings and documents for correctness, accuracy and proper coding.
  • Diagnosed coding issues and made immediate and accurate corrections.
  • Reconciled or entered report discrepancies found in financial records.

Member Experience Representative

River Region Credit Union
Jefferson City, USA
04.2022 - 01.2025
  • Managed vault operations, ensuring proper security measures were followed at all times and obtaining zero audit marks.
  • Servicing ITMs with restocking and diagnostics, depending on the requirements.
  • Promptly and accurately sending domestic wires for the company with little to no errors.
  • Adhered to all revolving regulatory procedures by producing templates for the implementation of branch use.
  • Achieved zero discrepancies on transactions which resulted in 100% accuracy on nightly drawer balancing during my duration of employment.
  • Implemented new cash handling procedures that reduces errors and improved overall teller performance.
  • Collaborated with branch manager to develop strategies for achieving sales goals, resulting in a growth in new memberships and cross-sales.
  • Reaching a "high level of satisfaction" relayed from links sent to members electronically to rate personal performances.
  • Performed regular audits of teller transactions to identify discrepancies or potential fraudulent activities, ensuring compliance with banking regulations
  • Built long lasting reliability by providing loan officers with supporting documents to assist in account openings.
  • Utilized strong communication skills to build relationships with members, promoting loyalty and repeat business.
  • Collaborated with other departments within the credit union to address member needs or concerns in a timely manner
  • Identified cross-selling opportunities that avoid over-sharing and ensures a respectful, member-focused interaction.
  • Maintained a high level of accuracy in cash handling and transaction processing

Universal Banker

First Mid Bank & Trust
Jefferson City, USA
09.2020 - 04.2022
  • Recognized for providing excellent customer service with positive feedback ratings from satisfied clients and online reviews.
  • Processed customer transactions accurately and efficiently.
  • Achieved zero discrepancies on transactions which resulted in 100% accuracy on nightly drawer balancing during the duration of my employment.
  • Took pride in the presentation of the branch and practiced daily cleanliness independently.
  • Volunteered for any training that was presented and not mandatory.
  • Identified potenitally fraudulent circumstances and displayed compassion to the customer to resolve and protect their interest.
  • Reached 95% accuracy in the electronic filing of high volume loan documentation.
  • Followed up on outstanding items or missing documentation to achieve optimal compliance expectations.
  • Achieved recognition on the companies social media for upholding the ideal image of "Outstanding Character".
  • Successfully implemented procedures in the electronic filing guidelines while partaking in monthly meetings.
  • Achieved 100% accuracy in quarterly audits for physical filing of documentation.

Childcare Staff

Early Explorer Preschool
Jefferson City, USA
06.2018 - 06.2020
  • Volunteered as the Designated Activities Coordinator to create daily interactive activities for all teachers to implement into the classroom, which provided a select activity to develop communication, mobility, speech, awareness or imagination depending on age.
  • Supervised and cared for children, ensuring their physical, emotional, and cognitive development, as well as prioritizing their safety and well-being at all times.
  • Maintained open communication with parents regarding their child's daily activities, progress, and any concerns or issues that arose.
  • Assisted with meal preparation and feeding according to dietary guidelines provided by parents or caregivers.
  • Maintained cleanliness and organization of the childcare facility, including sanitizing toys, equipment, surfaces regularly.
  • Supported the inclusion of diverse learners by adapting activities based on individual needs.
  • Participated in parent-teacher conferences, to discuss child's progress, discuss goals, and address any concerns.

Education

High school or equivalent -

Skills

  • Cashiering
  • Time Management
  • Microsoft Office
  • Research
  • Customer Service
  • Auditing
  • Conflict Management
  • Financial Services
  • Team collaboration

Timeline

Accounts Receivable Clerk

Retina Associates
02.2025 - Current

Member Experience Representative

River Region Credit Union
04.2022 - 01.2025

Universal Banker

First Mid Bank & Trust
09.2020 - 04.2022

Childcare Staff

Early Explorer Preschool
06.2018 - 06.2020

High school or equivalent -

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Shawnee Farris