Shawnee Gonzalez
Monterey Park,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
Work History
Administrative Office Coordinator
L.A.C. Mortuary Accommodations
01.2021 - Current
- Prepared detailed documents and reports in adherence administrative processes.
- Collaborated in timely processing of billing and accounts receivables.
- Assisted management with special projects to complete all tasks by deadlines.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Maintained office calendars to track important dates and deadlines.
Server
Darden Restaurant Group
11.2017 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Administrative Assistant
Solar Painting Inc.
08.2018 - 12.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Scheduled office meetings and client appointments for staff teams.
Education
Associate of Arts - Business Administration And Management
Rio Hondo College
Whittier, CA06.2024
High School Diploma -
Mark Keppel High School
Alhambra, CA06.2017
Skills
- Office Inventory Management
- Office Administration
- Time Management
- Travel Arrangements Coordination
Timeline
Administrative Office Coordinator
L.A.C. Mortuary Accommodations
01.2021 - Current
Administrative Assistant
Solar Painting Inc.
08.2018 - 12.2020
Server
Darden Restaurant Group
11.2017 - Current
Associate of Arts - Business Administration And Management
Rio Hondo College
High School Diploma -
Mark Keppel High School
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