Shawnee Livesay
Manager
Westminster,MD
Summary
Results-oriented manager with a strong background in performance management and process improvement. Expertise in training and mentoring staff, optimizing inventory control, and enhancing customer satisfaction through effective conflict resolution and communication strategies.
Overview
18
18
years of professional experience
Work History
MANAGER
1 MAGNA INC/JIFFY MART
09.2018 - Current
- Oversaw daily operations, ensuring compliance with company policies and industry regulations.
- Developed and implemented process improvements to enhance efficiency and reduce operational costs.
- Trained and mentored staff, fostering a culture of continuous learning and professional development.
- Managed inventory control systems, optimizing stock levels to meet customer demand effectively.
- Cultivated strong relationships with vendors, negotiating contracts that improved service delivery terms.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Assistant Manager
TEVIS OIL/JIFFY MART
05.2008 - 09.2018
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff, fostering a culture of teamwork and accountability.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed training programs to enhance employee skills and improve service delivery.
- Analyzed sales data to identify trends, informing strategic decision-making processes.
- Streamlined customer service procedures, enhancing satisfaction and retention rates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
MEDICAL ASSISTANT - MEDICAL ASSISTANT
THOMPSON INSTITUTE
Chambersburg, PA2003
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Operations management
- Relationship building
- Cross-functional teamwork
Timeline
MANAGER
1 MAGNA INC/JIFFY MART
09.2018 - Current
Assistant Manager
TEVIS OIL/JIFFY MART
05.2008 - 09.2018
MEDICAL ASSISTANT - MEDICAL ASSISTANT
THOMPSON INSTITUTE