Summary
Overview
Work History
Education
Skills
Timeline
Generic

Unique Gayles

Capitol Heights,MD

Summary

Efficient Office Assistant with 10 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

12
12
years of professional experience

Work History

Emergency Mgmt Specialist

Homeland Security US Department
Capitol Heights, MD
08.2024 - Current
  • Participated in outreach activities promoting awareness of FEMA services available to those affected by natural disasters.
  • Prepared presentations outlining key aspects of FEMA's mission, goals, and objectives.
  • Collaborated with local officials to coordinate response efforts following a natural disaster.
  • Attended meetings with stakeholders to discuss strategies for improving community resilience against future disasters.
  • Ensured compliance with federal regulations regarding appropriate use of funds allocated through disaster assistance programs.
  • Provided support during emergency operations when necessary.
  • Updated databases containing information about individuals who have applied for FEMA aid.
  • Maintained up-to-date knowledge of inspection techniques, codes, ordinances and regulations.
  • Gave information about methods and materials to correct problems and bring construction in compliance with ordinances and codes.
  • Assisted with the development of disaster preparedness plans for vulnerable communities.
  • Provided support to local, state and federal agencies in responding to natural disasters.
  • Organized and supervised volunteer teams during disaster response operations.
  • Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
  • Guided clients through transition to independent living within community.
  • Engaged in crisis intervention procedures to prevent or facilitate hospitalization.
  • Coordinated logistics related to transportation, housing, food distribution and other emergency services.

Office Assistant

Medstar National Rehabilitation Hospital
Washington, D.C
11.2021 - Current
  • Answered phone calls and welcomed visitors to office.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Maintained business records by updating customer information.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Proofread and corrected correspondence and reports for error-free documentation.
  • Answered telephones, directed calls and took messages.
  • Typed, formatted and edited correspondence and other documents.
  • Completed work schedules, managed calendars and arranged appointments.
  • Trained staff members to perform work activities and use computer applications.
  • Processed and prepared business or government forms and expense reports.
  • Computed, recorded and proofread data or reports.

Patient Service Coordinator

Medstar Urgent Care
WASHINGTON, D.C.
01.2021 - Current
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Provided helpful assistance by anticipating and responding to needs of patients and family members.
  • Registered patients by verifying records to update computer system and patient charts.
  • Answered patient questions and fielded complaints to resolve issues.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Documented and managed patient information in computer system.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Ran credit card batches and balanced deposits on daily basis.
  • Coordinated with patients and healthcare professionals to meet patient needs.

Patient Associate

Inova Health care, Arlington V.A
ARLINGTON, V.A.
05.2019 - 05.2020
  • Submitted claims to insurance companies.
  • Managed all payments processing, invoicing and collections tasks.
  • Answered customer questions to maintain high satisfaction levels.
  • Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
  • Performed insurance verification, pre-certification and pre-authorization.
  • Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
  • Input statement information, reconciled accounts and resolved discrepancies.
  • Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
  • Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
  • Participated in workshops, seminars and training classes to gain stronger education in industry updates and federal regulations.
  • Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
  • Verified accuracy and integrity of motor vehicle and workers' compensation claims through careful research and analysis.

Unit Secretary

Medstar Washington Hospital Center
Washington, DC
08.2015 - 05.2019
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Managed unit call reception and routed calls to correct department.
  • Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
  • Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
  • Provided patient information to facilitate timely admissions and discharges.
  • Monitored unit supply levels and notified management of ordering needs.
  • Retrieved physicians' paperwork, including lab test requests.
  • Compiled physical and digital documents, charts and reports.
  • Transcribed doctors' orders, including medication and lab test requests.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Updated group medical records and technical library to promote smooth office operations.
  • Communicated with colleague to facilitate efficient operation of Cardiac unit.
  • Facilitated timely execution of lab tests and medication refills.
  • Answered telephones and directed calls to appropriate medical or administrative staff.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Communicated with patients with compassion while keeping medical information private.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Arranged hospital admissions for patients as required.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Completed relevant insurance and other claim forms.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Ordered and maintained supply inventory for medical office.

Environmental Service Aide, Bed Board Operator

Medstar Washington Hospital Center
Washington, DC
02.2013 - 08.2015
  • Disinfected bathrooms, corridors and elevators by utilizing proper cleaning and sanitation methods.
  • Performed wall washing, vacuuming, dusting and other housekeeping tasks.
  • Vacuumed carpeted areas and mopped solid surfaces using proper flooring disinfectants.
  • Utilize tele-tracking system to distribute and discharge environmental services assignments.
  • Checked supply stock and disbursed cleaning items to closets and maintenance rooms for easy access.
  • Set up and ran equipment in diverse conditions at on-site broadcasts.
  • Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
  • Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
  • Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
  • Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Responded quickly to calls for spills and other potentially dangerous situations.
  • Dusted, swept and mopped to maintain clean, safe environment for clients.
  • Handled incoming and outgoing calls according to standard operating procedures.
  • Took messages from callers and accurately relayed details to intended staff.
  • Operated telephone switchboard to provide information, take messages and forward calls.
  • Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
  • Operated telephone switchboard over 30 employees and routed calls to correct destination.
  • Assisted staff with technical issues by performing simple troubleshooting and registering helpdesk tickets with IT department.
  • Participated in emergency preparation meetings to understand crisis management procedures.

Education

Some College (No Degree) -

Prince George’s County Community College
Capitol Heights, MD

High School Diploma -

Central High School
Capitol Heights, MD
06.2009

Skills

  • Prioritization and Time Management
  • Materials Organization
  • Problem-Solving
  • Editing and Proofreading
  • Self-Motivated
  • Data Recording
  • Record Sorting and Filing
  • Team Collaboration
  • Creative Thinking
  • Attention to Detail
  • Service Oriented
  • Switchboard Operation
  • Problem Solving
  • Service-Oriented
  • Multitasking and Prioritization
  • Flexible and Adaptable
  • Microsoft Office
  • Verbal and Written Communication
  • Meeting Planning
  • Excel Spreadsheets
  • Clerical Support
  • Issue Resolution
  • Prioritizing Work
  • Scheduling Meetings
  • Customer Service
  • Data Entry
  • Time Management

Timeline

Emergency Mgmt Specialist

Homeland Security US Department
08.2024 - Current

Office Assistant

Medstar National Rehabilitation Hospital
11.2021 - Current

Patient Service Coordinator

Medstar Urgent Care
01.2021 - Current

Patient Associate

Inova Health care, Arlington V.A
05.2019 - 05.2020

Unit Secretary

Medstar Washington Hospital Center
08.2015 - 05.2019

Environmental Service Aide, Bed Board Operator

Medstar Washington Hospital Center
02.2013 - 08.2015

Some College (No Degree) -

Prince George’s County Community College

High School Diploma -

Central High School

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Unique Gayles