Shawnee Partain
Fort Worth
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance. Authorized to work in the US for any employer
Overview
18
18
years of professional experience
1
1
Certification
Work History
Daycare Teacher
CHILDREN'S LIGHTHOUSE
06.2024 - Current
- Plans and implements age-appropriate lesson plans and activities to stimulate and engage children in their physical, cognitive, social, and emotional development
- Creates a safe and inclusive environment for children, ensuring their comfort, security, and well-being throughout the day
- Monitors children behavior and intervenes when necessary to maintain a safe and positive learning environment
- Provides guidance and support to children in developing their social skills, such as sharing, taking turns, and resolving conflicts peacefully
- Assists with mealtimes, ensuring that children are practicing good hygiene and healthy eating habits
- Fosters a positive relationship with parents and guardians by maintaining open communication and providing updates on their child's progress and behavior
- Observes and assesses children development, documenting their growth and milestones, and communicating any concerns or areas of improvement to parents, caregivers, or supervisors
- Maintains a clean and organized classroom, ensuring that materials and resources are readily available for educational activities
- Collaborates with other daycare staff and participate in team meetings to discuss curriculum planning, behavior management strategies, and individual child needs
- Adheres to daycare policies and procedures, including safety protocols, emergency procedures, and child protection guidelines
Front Desk Coordinator
Fort Worth Hair & Co.
10.2023 - 04.2024
- Greeting clients
- Providing clients with information regarding their appointments
- Engaging in customer service
- Answering incoming calls
- Directing clients on where to go
- Processing client tickets
- Conducting inventory counts
- Light cleaning
Preschool Teacher
New Creations Child Care & Learning Center
08.2023 - 10.2023
- Leads classroom activities of young children between the age of18 months and five years
- Teaches children basic concepts like colors, the alphabet, numbers, and shapes
- Engages in creative learning approaches such as arts and crafts, supervised play, and media presentations
- Plans comprehensive curricula to meet the developmental needs of young children
Customer Relations Manager
ProFORMA
02.2023 - 08.2023
- Resolved customer inquiries and complaints requiring management-level escalation
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Upheld privacy and security requirements for customer information
- Addressed inquiries from clients and department team members
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
Customer Service Representative
Penguin Patch Holiday Shop
10.2022 - 12.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Answered inbound calls, chats and emails to facilitate customer service
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Developed strong customer relationships to encourage repeat business
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
Sales Associate
Torrid
03.2022 - 10.2022
- Helped customers find specific products, answered questions and offered product advice
- Engaged customers in friendly, professional dialogue to determine needs
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Collected payments and provided accurate change
- Worked with fellow sales team members to achieve group targets
- Answered product questions with up-to-date knowledge of sales and promotions
- Developed trusting relationships with customers by making personal connections
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
Inventory Specialist
RTP Company
03.2016 - 04.2020
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
- Ensured compliance with regulations concerning hazardous materials storage, contributing to a safe working environment.
- Optimized order fulfillment process, reducing time from order placement to shipment.
Military Personnel Clerk
United States Air Force
08.2007 - 11.2012
- Aided retention efforts by providing guidance on career development opportunities available within the military for enlisted members.
- Participated in training sessions aimed at enhancing proficiency in using various software programs utilized in managing military personnel data.
- Provided exceptional customer service to military personnel, addressing inquiries and concerns promptly and professionally.
- Supported recruitment efforts by assisting with applicant screening, interview scheduling, and new hire orientations.
- Assisted military families during relocation processes by providing support and guidance on housing, schools, and local resources.
- Conducted thorough research on policy changes or updates to remain knowledgeable about current military regulations affecting personnel administration duties.
- Maintained the confidentiality of sensitive information by adhering to strict security protocols when handling personnel records.
- Served as a liaison between service members and human resources offices during annual evaluations, ensuring timely submission of performance appraisals.
- Streamlined administrative processes for efficient handling of military personnel matters, resulting in improved office productivity.
- Organized and facilitated personnel briefings to keep service members informed about relevant policy changes or updates affecting their careers.
- Managed emergency contact information for service members, ensuring accurate records were maintained in case of crises.
- Ensured timely processing of promotions and awards by diligently reviewing documentation and submitting required forms.
- Assisted in conducting periodic audits of personnel records to ensure compliance with established regulations and policies.
- Ensured accurate tracking of leave balances by regularly updating the electronic leave management system.
Education
undefined
Chippewa Valley Technical College
Eau Claire, WI08.2022
Diploma - undefined
Burleson High School
Burleson, TX06.2005
Skills
- Google Workspace
- Inventory Control
- Employee Relations
- Legal Research
- Retail Sales
- Supply Chain Logistics
- Administrative
- Quickbooks
- Drafting
- Customer relationship management
- Microsoft Office
- Databases
- Proofreading
- Event Planning
- Bookkeeping (1 year)
- Microsoft Outlook
- Management
- Salon software (1 year)
- Customer service
- Communication skills
- Computer skills
- Front desk
- Typing
- Medical office experience
- Supervising experience
- Google Docs
- Retail sales
- Clerical experience
- Sales
- Medical receptionist
- Insurance verification
- HIPAA
- Office management
- Office experience
- QuickBooks
- School experience
- Medical terminology
- Dental office experience
- Time management
- Conflict management
- Microsoft Access
- Human resources
- Document management
- Administrative experience
- Filing
- Data entry
- Microsoft Word
- Analysis skills
- Microsoft Excel
Certification
- CPR Certification August2023 to Present
- First Aid Certification
- Driver's License
Timeline
Daycare Teacher
CHILDREN'S LIGHTHOUSE
06.2024 - Current
Front Desk Coordinator
Fort Worth Hair & Co.
10.2023 - 04.2024
Preschool Teacher
New Creations Child Care & Learning Center
08.2023 - 10.2023
Customer Relations Manager
ProFORMA
02.2023 - 08.2023
Customer Service Representative
Penguin Patch Holiday Shop
10.2022 - 12.2022
Sales Associate
Torrid
03.2022 - 10.2022
Inventory Specialist
RTP Company
03.2016 - 04.2020
Military Personnel Clerk
United States Air Force
08.2007 - 11.2012
undefined
Chippewa Valley Technical College
Diploma - undefined
Burleson High School
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