Shawnee Rivera

• Support Accounts Receivable department through investigating past due invoices.
• Complete projects independently as well as group projects.
• Use research and problem solving to locate missing funds.
• Maintain all supporting documentation related to credit memos, debit memos, write-offs, etc.
• Communicate with upper management in a professional manner on the phone as well as in emails.
• Research and analyze payment discrepancies per accounts and delivered detailed notes to team leaders.
• Review team mates work for accuracy.
• Self audits for special projects account specific.
• Gather and analyze data for account-specific decisions or special projects.
• Audit account-specific reports to ensure accurate invoicing and client-specific information.
• Utilize Microsoft Word, Excel, Teams, Adobe Acrobat applications to communicate with management and team.

• Prioritized my work load and provided timely reports to management.
• Monitored aging report to identify unapplied payments and open balances.
• Contacted clients and resolve payment applications or open balance issues.
• Responded to client emails/correspondence in a timely manner.
• Identified and worked with clients to resolve any billing or cash application issues.
• Audited and analyzed cash application for accuracy.
• Assisted with monthly and year-end closing of the accounting records.
• Managed client accounts, including invoicing, collections, PO tracking, customer service and worked with the client to resolve outstanding issues from start to finish.
• Managed all cases that were assigned to invoicing in the company's accounting systems.
• I was a support liaison for internal questions pertaining to local/regional accounts on their aging including client invoicing and payment policies, procedures, system issues, etc.
• Review team mates work for accuracy.
• Self audits for special projects account specific.

• Monitored customer accounts in all aspects of the collection of outstanding debts in compliance with financial policies and procedures.
• Performed day to day financial transactions, including verifying, classifying, computing, and recording accounts receivables' data.
• Verified validity of account discrepancies by obtaining and investigating information from customers.
• Resolved valid or authorized discounts.
• Worked and completed multiple tasks in a timely manner with accuracy, organization and neatness.
• Resolved collections by examining customer payment plans, payment history, and credit line.
• Protected the organization's value by keeping information confidential.
• Review team mates work for accuracy before sending to management.
• Self audits for special projects account specific by teams.
• Kept my work load organized and providing timely reports to management.
• Monitored aging report to identify unapplied payments and open balances.
• Contacted clients and resolve payment applications or open balance issues.

• Billed approx. 100-300k weekly from work in progress(WIP) and billing dates.
• Reconciled checks for deposit.
• Provided bi-weekly payroll for approx. 80 employees.
• Accounts receivable.
• Onboarded and trained new employees.
• Monthly inventory of the warehouse.

• Received and scanned mail/invoices and filed and organized invoices and paperwork.
• Completed projects independently and our team projects.
• Organized, scanned, and delivered all mail and invoices to all departments.
• Answered incoming phone calls and transferred to correct department/manager.
• Maintained timely communication with staff, management, and consumers on current assignments/projects.
• Invoiced customer accounts weekly and worked with vendors via email, phone, and in person.
• Provided accounting management with weekly aging reports as well as independently pull reports and send daily updates to executive management.
• Filed and organized documents and maintained a professional and organized work area in compliance with state regulations.
• Utilized Microsoft Office applications including word, excel, PowerPoint to communicate with employees and vendors.
• Managed and maintained documents, files, and records for all departments
• Stocked and scheduled maintenance for machinery such as fax machines, copiers, and scanners.
• Managed and updated office schedule daily
• Received and processed daily payments
• Maintained licenses and certifications for 80+ employees
• Onboarded and trained new employees
• Followed up on customer payment status'

• Balanced the cash drawer, cash handling.
• Followed food safety standards and policies.
• Trained new employees.
• Handled customer resolution of problems from in-person requests/complaints and incoming phone calls.
• I was responsible for updating store with new beverages, food items and policy changes as well as knowing all products.
• Maintained store inventories and quality control as required by corporate office.
• Customer service.
• Multi-tasked duties between customer and department needs in a fast paced environment.
• I was a leader in a team environment with a diverse audience.

• Cashier/money handling.
• Customer services throughout departments.
• Knowledge of department specific items to help customers with questions and provide excellent customer service.
• Decorated cakes per customers requests.
• Deli associate making sandwiches, cooking chickens, salads.
• Baked goods such as donuts, bread and cookies per company procedures.
• Took in person orders as well as phone orders.
• Made orders per customer requests.
• Cleaned the department per company polices and procedures.
• Team lead for shifts when needed.
• Multi-tasked duties between customer and department needs in a fast paced environment.
• Delegated tasks to associates.
• Assisted with monthly inventory.
• Places supply orders for supplies needed weekly.