Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shawnee Ryan

Mineral,Virginia

Summary

Reliable customer service professional brings attention to detail and time management abilities to successfully multitask in fast-paced environments. Focused worker assists fellow employees in completing tasks.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Food Lion To Go Lead

Food Lion
12.2021 - Current
  • Enhanced customer satisfaction by providing efficient and accurate order picking and processing up to 35 orders per day.
  • Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and holding storage for each item.
  • Improved customer loyalty by addressing any concerns or issues promptly and professionally, offering solutions that align with company policies while satisfying customer expectations.
  • Maintained timely communication with both store departments and customers regarding any potential replacements, refunds, or issues, ensuring transparency and managing expectations effectively.
  • Upheld strict sanitation standards through routine cleaning of workstations and storage areas, promoting a safe environment for all customers.

Produce Department Associate

Food Lion
07.2018 - 12.2023
  • Enhanced customer satisfaction by providing exceptional service and product knowledge in the produce department.
  • Streamlined inventory management for increased efficiency and reduced waste, ensuring fresh products were always available.
  • Assisted customers with special requests, leading to a higher level of personalized service and repeat business.
  • Collaborated with team members to maintain a clean and organized produce section, improving the overall store appearance and ensuring 100% compliance in safety inspections.

Store Manager

Starbucks
01.2015 - 06.2018
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies to increase yearly sales of over $2,000,000.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Barista Shift Supervisor

Starbucks
11.2010 - 01.2015
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Accurately completed end-of-day financial tasks worth over $7500.00 of cash and card transactions daily.
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.

Education

GED -

Arizona Department of Education
Phoenix
06.1990

Skills

  • Reliability
  • Customer service
  • Resourcefulness
  • Professionalism
  • Time management
  • Strong multitasking
  • Excellent communication
  • Risk Management
  • Team Development
  • Culture Development
  • Safe Food Handling
  • Food and Beverage Service

Certification

  • Certified ServSafe, Food Lion - 2019- current
  • Starbucks Coffee Master Training - 2012

Timeline

Food Lion To Go Lead

Food Lion
12.2021 - Current

Produce Department Associate

Food Lion
07.2018 - 12.2023

Store Manager

Starbucks
01.2015 - 06.2018

Barista Shift Supervisor

Starbucks
11.2010 - 01.2015

GED -

Arizona Department of Education

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Shawnee Ryan