Shawnee Schwartz
Redwood City,CA
Summary
Dynamic Front Desk Associate with a proven track record at Undisputed Boxing Gym, excelling in guest relations and front desk management. Recognized for exceptional problem-solving skills and time management, I effectively trained new hires and enhanced customer retention through outstanding service, ensuring a welcoming environment for all visitors. Also experienced with being a hostess for a restaurant. This included reservations, training new hires, taking orders, taking phone calls, helping out food runners, servers and bartenders, and most importantly being very kind and helpful to customers.
Overview
2
2
years of professional experience
Work History
Front Desk Associate
Undisputed Boxing Gym
10.2023 - 08.2024
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests..
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted customers and helped them sign up for member ships.
- Open up the gym by myself, clean and set up before people arrive.
- Kept accounts in balance and ran daily reports to verify totals.
Hostess
The Office Bar & Grille
05.2022 - 05.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Seated patrons based on guest preferences and seating availability.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
High School Diploma -
Chico State Univeristy
Chico, CA05-2028
Skills
- Time management
- Problem-solving skills
- Listening skills
- Guest relations
- Hospitality services
- People's Person
- Front desk management
- Customer service
- Reservations
- Training and mentoring
- Guest accommodations
Timeline
Front Desk Associate
Undisputed Boxing Gym
10.2023 - 08.2024
Hostess
The Office Bar & Grille
05.2022 - 05.2024
High School Diploma -
Chico State Univeristy
Similar Profiles
Jason Vanduke Breckenridge-ClemonsJason Vanduke Breckenridge-Clemons
Boxing Instructor at Undisputed Boxing GymBoxing Instructor at Undisputed Boxing Gym
ELISABETH VANGELISABETH VANG
Personal Trainer at Undisputed Women’s GymPersonal Trainer at Undisputed Women’s Gym
Yuri PolyakYuri Polyak
President at Unanimous Boxing GymPresident at Unanimous Boxing Gym