Shawnee Unruh
Corinne,UT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Bismarck Animal Clinic & Hospital
04.2021 - 11.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Administrative Assistant for Alumni Relations
University Of Mary
12.2019 - 03.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Assistant Store Manager
American Eagle
01.2019 - 03.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Bachelor of Science - Sport And Leisure Management
University of Mary
Bismarck, ND04.2018
Skills
- Product Organization
- Critical Thinking
- Records Preparation
- Lead Generation
- Administrative and Office Support
- Customer Account Management
- Problem-Solving Ability
- Customer Retention Strategies
- Documentation
- Customer Consulting
- Customer Service
- Conflict Resolution
Timeline
Customer Service Representative
Bismarck Animal Clinic & Hospital
04.2021 - 11.2021
Administrative Assistant for Alumni Relations
University Of Mary
12.2019 - 03.2021
Assistant Store Manager
American Eagle
01.2019 - 03.2020
Bachelor of Science - Sport And Leisure Management
University of Mary
Similar Profiles
Nicole MaherNicole Maher
Veterinarian Technician Assistant at Bismarck Animal Clinic & HospitalVeterinarian Technician Assistant at Bismarck Animal Clinic & Hospital
Chutinan SuwannasingChutinan Suwannasing
Veterinary Doctor at Part time job at Mohtaulek animal clinic, Puurr+pet hospital, Small Animal Teaching Hospital CUVETVeterinary Doctor at Part time job at Mohtaulek animal clinic, Puurr+pet hospital, Small Animal Teaching Hospital CUVET
Olivia RittenhouseOlivia Rittenhouse
Front Desk Receptionist at Valley Veterinary Hospital & Cascade East Animal ClinicFront Desk Receptionist at Valley Veterinary Hospital & Cascade East Animal Clinic