Shawnel Baker
Pittsburgh,PA
Summary
Experienced professional with a strong foundation in contract management and negotiation. Proficiently handles intricate agreements while ensuring adherence to legal standards. Demonstrates expertise in evaluating risks and effectively communicating findings.
Overview
25
25
years of professional experience
Work History
Patient Care Specialist Supervisor
ALLIANCE RX Walgreen Prime
10.2018 - Current
- Handle Patient escalation
- Guide patients through the process of obtaining fertility prescription medication and the fertility preservation process
- Schedule patients medication orders
- Review insurance claims
- Leader of the Fertility team
- Prepare monthly employee schedules and team meetings
- Manage and prepare documentation for team meetings
- Conduct weekly and monthly employee audits
- Identify Process improvements to increase productivity
- Monitor and communicate with all outside pharmaceutical companies as well as educate employees on available fertility preservation programs
- Negotiate contacts and program qualifications with pharmaceutical companies
Administrative Assistant
Shawrose Construction, Inc
01.2006 - 01.2019
- Coordinated with staff and contractors for operational support activities of the business units
- Served as a liaison between departments and business units in the resolution of day-to-day administrative and operational improvement opportunities
- Provided administrative/secretarial support such as answering telephones, assisting visitors, and designing marketing campaigns
- Operated desktop computer to compose and edit agendas, reports, spreadsheets, and charts for management meetings and recorded meeting minutes
- Performed accounting system data entry activities, ran accounting reports, and maintained several aspects of the system
- Scheduled and coordinated meetings, interviews, appointments, events, and other similar activities for business unit leaders, which also included travel and lodging arrangements
- Improved the accounting filing system to increase ease of use and record keeping
Lead Trainer and Marketing Assistant
Buffalo Wild Wings
01.2000 - 01.2015
- Company Overview: Buffalo Wild Wings is a casual dining restaurant and sports bar
- Customer service lead; hostess, server, food runner, and bartender
- Certified lead trainer in all customer service lead areas for new employees and managers
- Developed marketing campaigns and distributed marketing media
- Designed, proofread, edited, and packaged promotional media and equipment
- Coordinated the preparation of displays, equipment, and marketing media
- Scheduled and coordinated promotional events and teams
- Conducted new associate meetings and assisted with orientation
- Buffalo Wild Wings is a casual dining restaurant and sports bar
Lead Child Development Instructor
Buffalo Wild Wings
01.2010 - 01.2012
- Company Overview: Wee Care Children's Center is a childcare provider and day care center / nursery
- Establish comprehensive curriculum to improve the physical, social, and logical well-being of children
- Design and execute programs to achieve curriculum objectives in the relaxed and safe atmosphere
- Plan and organize activities to encourage children's independence in utilizing classrooms
- Assist with planning and organizing field trips
- Provide an environment to encourage children to develop their social skills and personal development in order to promote a proper approach to social settings
- Wee Care Children's Center is a childcare provider and day care center / nursery
Operation Manager
Phillip Pelusi
01.2004 - 01.2006
- Company Overview: Phillip Pelusi is hair cutting and styling salon
- Responsible for product and service sales
- Monitored daily and cumulative sales and reported financial earnings to executive management
- Scheduled customer appointments
- Created the staff schedule
- Assisted in the coordination of promotions and marketing events
- Conducted staffing interviews
- Maintained store inventory levels
- Phillip Pelusi is hair cutting and styling salon
Education
Bachelor of Arts - Communication
Robert Morris University
12.2009
Skills
- MARKETING
- CUSTOMER SERVICE
- PATIENT CONFIDENTIALITY
- DOCUMENTATION PROFICIENCY
- PROBLEM-SOLVING ABILITIES
- EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLS
- NEGOTIATION SKILLS
Additionalinformation - Highlightsofqualifications
- Knowledge in Fertility Preservation
- Experience in the HealthCare industry providing excellent patient care
- Proficient in computer software systems to enter data, run reports and queries, compose and edit word processing documents and spreadsheets, and create charts and graphs
- Leads training programs and presentations for staff and management
- Incorporates company exposure by designing and developing marketing campaigns
- Enacts ways to improve team productivity by incorporating creative incentive programs
- Determines resolution of day-to-day administrative and operational improvement opportunities
- Perform customer service activities systematically in a timely manner
- Excellent verbal and written communication skills
Timeline
Patient Care Specialist Supervisor
ALLIANCE RX Walgreen Prime
10.2018 - Current
Lead Child Development Instructor
Buffalo Wild Wings
01.2010 - 01.2012
Administrative Assistant
Shawrose Construction, Inc
01.2006 - 01.2019
Operation Manager
Phillip Pelusi
01.2004 - 01.2006
Lead Trainer and Marketing Assistant
Buffalo Wild Wings
01.2000 - 01.2015
Bachelor of Arts - Communication
Robert Morris University
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