Summary
Work History
Education
Skills
References
Timeline
Generic

Shawnell Vire

3001 Marshall Rd Apt 108,PA

Summary

Rapid-responding Sales Manager and Account Executive with solid experience in account and relationship management best practices. Proven track record of successfully handling client escalation while managing client expectations, requests, and timelines. Strong communication skills and familiarity with contract negotiations and discussions. Positive and upbeat sales professional who connects with customers maintains documentation and exceeds quotas. Increases solid revenue streams by keeping open lines of contact with existing and potential customers. Prospects for new business while capitalizing on emerging sales opportunities Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help the team succeed.

Work History

Sales Manager

Milan Laser Hair Removal
Monroeville, PA
07.2023 - Current
  • Managed daily operations of sales department, including supervision of staff members.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Implemented process changes to streamline sales department workflow.
  • Collaborated with marketing team to create promotional materials for target customers.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Conducted market research and reported on competitors.
  • Performed sales consultations and educated clients on products and services.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Resolved customer complaints regarding sales and service.
  • Supported sales team members to drive growth and development.

Sales Manager

Asurion Tech and Repair
Pittsburgh, PA
02.2021 - 07.2023
  • Established long-term relationships with key decision makers at corporate accounts.
  • Prepared presentations for prospective clients outlining products and services offered.
  • Identified opportunities for new business development and growth.
  • Monitored competitors' activities in order to stay ahead of the competition.
  • Consistently met monthly revenue targets through effective account management practices.
  • Developed customized solutions for clients by understanding their individual requirements.
  • Maintained accurate records of customer interactions and transactions.
  • Resolved customer complaints in an efficient and timely manner.
  • Collaborated with the marketing team to develop promotional materials for campaigns.
  • Maintained up-to-date knowledge of industry developments and changes in regulations.
  • Negotiated contracts with clients to ensure maximum profitability.
  • Managed a portfolio of accounts while actively seeking out additional prospects.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Performed sales consultations and educated clients on products and services.

Store Manager

AT&T
PITTSBURGH, Pennsylvania
12.2014 - 02.2021
  • Coached, mentored and trained team members in order to improve their job performance.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.

Education

High School Diploma -

Riverside Adult School
Riverside, CA
06-1994

Skills

  • Territory sales management
  • Performance Management
  • KPI Tracking
  • Sales Presentations
  • Customer Relationship Management
  • Coaching and Mentoring
  • Sales Strategy Implementation
  • Team motivation
  • Account servicing
  • Contract Negotiation
  • Systems and software programs
  • Sales presentations
  • Strategic planning
  • B to B sales

References

References available upon request.

Timeline

Sales Manager

Milan Laser Hair Removal
07.2023 - Current

Sales Manager

Asurion Tech and Repair
02.2021 - 07.2023

Store Manager

AT&T
12.2014 - 02.2021

High School Diploma -

Riverside Adult School

Similar Profiles

  • Tiffany Parson

    Tiffany ParsonTiffany Parson

    Registered Nurse at Milan Laser Hair RemovalRegistered Nurse at Milan Laser Hair Removal

    View Profile
  • Amy Centes

    Amy CentesAmy Centes

    Client Specialist at Milan Laser Hair RemovalClient Specialist at Milan Laser Hair Removal

    View Profile
  • Calista Cass

    Calista CassCalista Cass

    Sales Receptionist at Milan Laser Hair RemovalSales Receptionist at Milan Laser Hair Removal

    View Profile
Shawnell Vire