Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawnelle Banks

Washington ,DC

Summary

Diligent upcoming SPO Security officer with proven background in upscale security services. Successfully maintained safety and order in high-end environments, ensuring a secure atmosphere for individuals and staff. Demonstrated expertise in threat assessment and emergency response, showcasing strong problem-solving and communication skills.

Overview

12
12
years of professional experience

Work History

Resident Assistant

Core Dc
11.2023 - 06.2025
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
  • Maintained clean, safe, and well-organized patient environment.
  • Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
  • Assisted residents in preparing for activity and social programs.
  • Assisted residents with daily dental and mouth care, bath functions, and hair care.
  • Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
  • Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
  • Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
  • Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
  • Organized social events for residents to foster a sense of community and belonging, resulting in increased resident retention.
  • Supported students experiencing mental health challenges by actively listening, offering resources, and connecting them with appropriate support services.
  • Developed educational programs focusing on topics such as time management, study habits, and stress reduction techniques to promote academic success among residents.
  • Established and enforced residence hall policies and quiet hours to establish safe and respectful living environment.
  • Increased participation in residence hall activities by creating engaging promotional materials and advertising campaigns.
  • Strengthened relationships among residents, fostering supportive and inclusive community.

DCPS Workforce & Economics

Dcps Jobs
09.2018 - 03.2019
  • Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
  • Utilized time management skills to effectively handle multiple tables simultaneously without compromising quality of service.
  • Organized students entering cafeteria into various food lines to keep groups flowing smoothly.
  • Regulated dismissal of students by section and guided disposal of tray and silverware in return area.
  • Collaborated with kitchen staff to ensure timely and accurate order preparation.
  • Oversaw lunchroom workers and kitchen staff in preparation, delivery and cleaning duties.
  • Anticipated guest needs by refilling beverages proactively or offering additional condiments before being asked.
  • Proactively addressed and resolved customer complaints, ensuring overall satisfaction and repeat visits.
  • Participated in inventory management tasks, helping maintain appropriate stock levels of supplies and ingredients.
  • Developed rapport with regular patrons, fostering a friendly and welcoming atmosphere.

Host/Food Server

NANDO’S
11.2016 - 03.2018
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.

Clerical Assistant

DCHA SENIOR BUILDING
06.2013 - 08.2013
  • Answered and directed phone calls; took accurate messages and ensured timely follow-up.
  • Communicated with customers, employees, and external contacts to provide information, explain procedures, and resolve concerns.
  • Maintained and updated filing systems, inventory records, mailing lists, and databases manually and electronically.
  • Managed incoming mail by sorting and routing correspondence; prepared and processed outgoing mail and packages.
  • Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Composed sensitive, confidential reports and documentation.
  • Collaborated with other clerical staff on special projects, improving overall office performance.
  • Contributed to a positive work environment by promoting effective communication among team members.
  • Input data into spreadsheets and databases.
  • Utilized office management software to record and track customer information.

Education

No Degree -

American Hotel & Lodging, Educational Institute
Washington DC
12-2017

No Degree -

Pathways To College And Careers
Washington DC
08-2017

Ballou Stay
Washington DC
06-2017

Skills

  • Time management
  • Team player
  • Supportive
  • Activity planning
  • Resident support
  • Documentation and reporting
  • Active listening
  • Policy reinforcement
  • Diversity and inclusion
  • Interpersonal relationships
  • Critical thinking
  • Record keeping
  • Data confidentiality
  • Program development
  • Ethical standards
  • Problem-solver
  • Social engagement
  • Safety standards and compliance
  • Incident reporting
  • Life skills development
  • Activities oversight

Timeline

Resident Assistant

Core Dc
11.2023 - 06.2025

DCPS Workforce & Economics

Dcps Jobs
09.2018 - 03.2019

Host/Food Server

NANDO’S
11.2016 - 03.2018

Clerical Assistant

DCHA SENIOR BUILDING
06.2013 - 08.2013

No Degree -

American Hotel & Lodging, Educational Institute

No Degree -

Pathways To College And Careers

Ballou Stay

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