Shawnelle Johansen
Kent,WA
Summary
Patient-focused Director of Nursing and Registered Nurse offering an 9-year background driving quality improvements, cultivating an inclusive culture through employee mentorship, training, and strategic initiates to champion a culture of excellence driving successful state surveys and coaching nursing staff to reach full potential. Strong organizational, communication and multitasking abilities. Dedicated to promoting quality patient care and satisfaction and offering experience in nursing and healthcare administration. Possesses proven track record of developing and implementing comprehensive nursing policies, providing excellent leadership and mentoring, and maintaining compliance with regulatory standards. Reduction in the amount of seclusion and restraint events by teaching and education of the escalation cycle, interventions, and rationales as well as role modeling. Introduced processes to hire, train, evaluate, educate, and assign mentorship with health care staff including programs such as Onboarding with Leadership.
Overview
10
10
years of professional experience
Work History
Registered Nurse
AccentCare Hospice
03.2025 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Educated family members and caregivers on patient care instructions.
- Managed complex caseloads involving diverse diagnoses such as cancer, heart failure, dementia, COPD, liver disease, kidney failure among others.
- Streamlined documentation procedures, ensuring accurate and timely updates in electronic medical records.
Registered Nurse
The Emily Program
03.2024 - 03.2025
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Promoted self-care among patients through the teaching of effective coping strategies and stress management techniques.
- Monitored vital signs, nutritional intake and signs and symptoms of complications to report deviations to supervisor.
Director of Nursing
Avamere Rehabilitations
07.2023 - 03.2024
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Established new policies and updated existing policies to improve standard of care for patients.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Worked closely administration to develop and implement best practices to improve patient outcomes.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Investigated and resolved issues affecting hospital operations and patient care.
Director of Nursing
Telecare Corporation
04.2019 - 07.2023
- Responsible and accountable for quality care to patients including daily monitoring, recording, and evaluating psychiatric medical conditions of up to 16 patients per day
- Develops departmental goals, objectives, standards of performance, policies, and procedures; organizes the department to meet legal, organizational, and medical staff guidelines; functions in an advisory capacity to the Administrator in evaluating procedural changes as they relate to care of members served
- Makes use of management practices that include empowerment of staff, the provision of clear and concise expectations regarding duties assigned employees, frequent feedback focusing on both positive and problematic aspects of work performance, and other management practices that are consistent with Continuous Quality Improvement
- Establishes standards for procurement of supplies and equipment for the department
- Manages the Nursing Department within allocated budgetary parameters and participates in the development of the fiscal budget
- Oversees and ensures medication management and infection control standards
- Establishes and defines standards which ensure safe and therapeutically effective care
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
CNA Instructor
American Healthcare CNA School
03.2021 - 01.2023
Operational Charge Nurse Manager
Seattle Children's Hospital Psychiatry and Behavioral Unit
03.2015 - 04.2019
- Responsible and accountable for quality care to patients including daily monitoring, recording, and evaluating psychiatric medical conditions of up to 41 patients per day
- Responsible for supervising and staffing primary nurses, charge nurses, and floor staff for unit to ensure proper polices and procures are carried out as well as guidelines of care
- Supervised 20+ members of the clinical and nursing staff involved in a variety of clinical operations and supervised the day-day activities of the unit including monitoring quality of nursing services, utilization standards, supervising shifts activities and their delivery of patient care
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Offered professional guidance, supervision, and leadership to staff
- Developed, evaluated, implemented, and streamlined protocols and standards of assigned units
- Managed the delivery of nursing services and patient care to meet quality, clinical and utilization standards as well as performance measures
- Experienced clinical and operational charge nurse responsible for managing, supervising, providing guidance and assisting staff as well as attending hospital wide huddles to problem solve how our unit can help other units or patients in the hospital
- Responds to various unpredictable situations and at times intense outbreaks with a calm and level head to ensure safety of staff and other patients
- Managed incidents and training of staff for patient escalation via de-escalation techniques, psychotropic medications, and physical restraints.
Charge Nurse
Navos Inpatient Hospital
03.2015 - 01.2018
- Provided direct quality care to patients including daily monitoring, recording, and evaluating psychiatric medical conditions of up to 35 patients per day
- Responded to numerous volatile situations and violent outbreaks with a calm and level head to ensure safety of staff and other patients
- Managed incidents of patient escalation via de-escalation techniques, psychotropic medications, and physical restraints.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic count at end of each shift.
Education
Bachelor of Science - Nursing
University of Washington
Tacoma, WA01.2016
Associate of Applied Science - Nursing
Highline College
Des Moines, WA01.2014
Skills
- Psychiatric and mental healthcare proficiency
- Supervision of 20 nurses and floor staff
- Patient and family education on medications and mental health diagnoses and plan treatment
- Crisis intervention/De-escalation techniques
- Ability to assess patients' mental health
- One to one emotional, physical and mental support
- Ability to deliver string customer service skills
- Strong organizational and problem solving skills
- Demonstrates leadership
- Personable with a positive attitude; interface well with patients, families, and nursing staff
- Devoted and motivated Registered Nurse with admirable critical thinking and problem solving skills
- Excellent skills in time management, organization, and resource management
- Works successfully in an interdisciplinary team to provide holistic patient care
- Nurse Education and Training
- Process Improvements
- Clinical Leadership
Custom
- Dean's List
- Vice Presidents Honor Roll
- Presidents Honor Roll
- Analytical Decision Making and Sound Clinical Judgement
- Assisting in Magnet Recognition for PBMU and CARF
- Conflict Resolution
- Financial Forecasting
- Assigned to Mentor Newer Nurses on Unit
- Hashtags Connect Coach (Customer Service-Based Trainings for Staff)
- Training Team Lead
Timeline
Registered Nurse
AccentCare Hospice
03.2025 - Current
Registered Nurse
The Emily Program
03.2024 - 03.2025
Director of Nursing
Avamere Rehabilitations
07.2023 - 03.2024
CNA Instructor
American Healthcare CNA School
03.2021 - 01.2023
Director of Nursing
Telecare Corporation
04.2019 - 07.2023
Operational Charge Nurse Manager
Seattle Children's Hospital Psychiatry and Behavioral Unit
03.2015 - 04.2019
Charge Nurse
Navos Inpatient Hospital
03.2015 - 01.2018
Associate of Applied Science - Nursing
Highline College
Bachelor of Science - Nursing
University of Washington
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