Shawnelle Parker
Clerk
Fayetteville,NC
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
MAIL PROCESSING CLERK
United States Post Office
Fayetteville, NC
09.2014 - Current
- Grade : P707 Function : FAYETTEVILLE
- Org : MAIN DISTRIBUTION TOUR‐2
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Upsold postal services like insurance and tracking.
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Job
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
Attendant
DFMWR
Fort Polk, LA
01.2012 - 12.2013
- Grade : P406 Function : FAYETTEVILLE PROC/DIST CTR ‐ INSHD
- Org, I worked for the DFMWR on Fort Polk, military base while my spouse was stationed there
- I was moved as needed.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Kept facilities clean, neat and organized to give areas professional and fresh appeal.
Admin Assistant
CYSS
Fort Polk, LA
12.2012 - 02.2013
- Answers main telephone, ascertain nature of call and direct caller to appropriate staff takes a message or personally provides desired information
- Provides customer service expected in a "First
- Choice" organization
- Provides administrative support including typing/word processing, mail preparation, copying, distribution, telephone calls, and travel orders for CYS personnel
- Using office automation equipment and word processing software, prepares a variety of correspondence, memorandums, briefings and Daily Activity and other reports required for day‐to‐day operation
- Refers to agency regulations, flip charts, dictionaries, and other typical office reference materials to ensure proper format, grammatical accuracy, and correct spelling
- Maintains records, files, statistical data, and suspense system
- Initiates Civilian Personnel actions and helps track background clearance checks
- Assists in maintaining leave records, and time and attendance records
- Prepares invoices, supply and equipment requests
- Uses E‐Mail to send and retrieve messages.
Human Resource Assistant
CPAC, Polk
Fort, LA
08.2012 - 12.2012
- Experience performing a wide variety of administrative duties providing extensive knowledge of rules, operations, and practices, and judgment in locating and selecting the most appropriate guidelines and skill in general office machines, software, and the internet/intranet and ability to carry out a wide variety of administrative functions ﴾e.g
- Mail preparation, copying, distribution, telephone calls and travel orders﴿
- Skill in operating a manual or electric typewriter and current automation system and software ﴾Microsoft Windows, Word, Power Point, Excel﴿, type 40 wpm
ATTENDANT
RECREATIONAL GUN RANGE
Fort Polk, LA
06.2012 - 08.2012
- PROVIDED HELP TO CUSTOMERS WITH SHOOTING AS WELL AS OPERATED THE REGISTER
Supervisor of Distribution Operations
United States Post Office
Fayetteville, NC
12.2021 - Current
- Implemented strategic plans as well as contributed to evaluation and analysis of business objectives.
- Documented safety action plans, quality initiatives and team performance into computer system.
- Improved operational efficiency by recruiting and developing top talent to drive growth initiatives.
- Streamlined processes to enhance operational productivity and overall traceability.
- Identified and solved complex strategy obstacles to promote growth and guide business direction.
Education
Bachelor of Science - Psychology
Excelsior College
Albany, NY 01.2021 - 06.2022
No Degree - Psychology
Walden University
Minneapolis, MN 05.2001 -
No Degree - Psychology
North Carolina Wesleyan College
Rocky Mount, NC 05.2001 -
Skills
Language SkillsLeadership Development Prgms (Unofficial Record)
Postal law proficiency
Handling and sorting mail
Post office operations
Mailing restriction expertise
Production goal setting
Problem-solving skills
Attention to Detail
Workplace safety
Accomplishments
- Trained 5-15 new postal employees.
- Supervised team of 15-30 staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Timeline
Supervisor of Distribution Operations
United States Post Office
12.2021 - Current
Bachelor of Science - Psychology
Excelsior College
01.2021 - 06.2022
MAIL PROCESSING CLERK
United States Post Office
09.2014 - Current
Admin Assistant
CYSS
12.2012 - 02.2013
Human Resource Assistant
CPAC, Polk
08.2012 - 12.2012
ATTENDANT
RECREATIONAL GUN RANGE
06.2012 - 08.2012
Attendant
DFMWR
01.2012 - 12.2013
No Degree - Psychology
Walden University
05.2001 -
No Degree - Psychology
North Carolina Wesleyan College
05.2001 -