Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawness Coston

Valrico,FL

Summary

Hardworking employee enthusiastic about learning customer service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced customer service skills to enhance service for customers and collaborate effectively with diverse team members.

Overview

19
19
years of professional experience

Work History

Delivery Driver

Go Puff
01.2021 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Hostess, Server, Busser

Carne Chophouse
02.2016 - 11.2019
  • Reset and cleaned tables quickly to prepare for new customers.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Served food and beverages promptly with focused attention to customer needs.
  • Answered customer questions about hours, seating, and menu information.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.

Cashier

Dollar General
02.2012 - 01.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Cashier

Taco Bell
01.2009 - 12.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.

Customer Service Representative

WTS International
04.2007 - 02.2009
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Updated account information to maintain customer records.

Customer Service Cashier

McDonald's
03.2004 - 09.2008
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Answered product questions using knowledge of sales and store promotions.
  • Counted money in drawers at beginning and end of each shift.

Education

GED -

Blake High School
Tampa, FL
2009

Skills

  • Route Management
  • Safety
  • Order Picking and Processing
  • Advanced Planning
  • Loading and Unloading
  • Commercial Driving Experience

Timeline

Delivery Driver

Go Puff
01.2021 - Current

Hostess, Server, Busser

Carne Chophouse
02.2016 - 11.2019

Cashier

Dollar General
02.2012 - 01.2015

Cashier

Taco Bell
01.2009 - 12.2012

Customer Service Representative

WTS International
04.2007 - 02.2009

Customer Service Cashier

McDonald's
03.2004 - 09.2008

GED -

Blake High School

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Shawness Coston