Shawnetta Carter
Hagerstown,MD
Summary
Dynamic security professional with extensive experience at Phoenix Children Hospital, adept in surveillance monitoring and incident documentation. Proven ability to enhance safety protocols and foster guest relations, ensuring a secure environment. CPR and First Aid certified, with strong communication skills that support effective teamwork and emergency response initiatives.
Overview
21
21
years of professional experience
Work History
Armed Security Officer
Surveillance Security
Phoenix, AZ
10.2023 - 02.2026
- Monitored surveillance equipment to detect and respond to security breaches.
- Conducted regular patrols to ensure safety of premises and personnel.
- Assisted in developing security protocols to enhance operational efficiency.
- Responded promptly to alarms and incidents, ensuring quick resolution.
Phoenix Children Hospital
Trident Security
Phoenix, AZ
09.2020 - 12.2022
- Monitored security protocols to ensure safety of patients and staff.
- Assisted in emergency response drills to enhance preparedness.
- Conducted regular patrols to deter unauthorized access and ensure compliance.
- Collaborated with healthcare teams to support patient care initiatives.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
Assistant Teacher
Childtime Childcare
Phoenix, AZ
08.2017 - 11.2019
- Assisted in implementing engaging lesson plans to enhance early childhood development.
- Supported classroom management and maintained a positive learning environment for students.
- Collaborated with lead teachers to assess student progress and adapt instructional methods.
- Facilitated daily activities, promoting social skills and cooperative play among children.
- Communicated effectively with parents regarding children's behavior and development milestones.
- Monitored children's safety during indoor and outdoor activities, ensuring compliance with health standards.
- Supported student physical, mental, and social development using classroom games and activities.
- Completed daily reports, meal count sheets, and attendance logs.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Monitored student progress regularly, using assessments to adjust instructional strategies as needed for optimal learning outcomes.
Security Officer
Omni Serv Airport Security
Newark, NJ
02.2011 - 10.2014
- Monitored security systems, ensuring compliance with safety protocols and procedures.
- Assisted in emergency response efforts, maintaining clear communication with team members and management.
- Documented incidents and prepared reports to enhance operational efficiency and accountability.
- Implemented improved surveillance techniques, contributing to heightened security measures at the airport facility.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
Cashier
Prudential Center Arena
Newark, NJ
04.2005 - 01.2010
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through meticulous record-keeping.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to optimize workflow during peak event times.
- Trained new cashiers on operational procedures and customer interaction protocols.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
New Jersey Challenge Youth Program
Fort Dix New Jersey 02-2004
Skills
- Public safety
- Body armor usage
- Report writing
- Guest relations
- Computer skills
- Incident documentation
- Surveillance monitoring
- CCTV monitoring
- Staff monitoring
- Building patrol
- Grounds patrols
- Armed security guard certification
- Patrolling
- CPR certified
- First aid certified
- Customer service
- Security camera monitoring
- Theft prevention
- Surveillance
- Active listening
- Security needs assessment
- Visitor screening
Timeline
Armed Security Officer
Surveillance Security
10.2023 - 02.2026
Phoenix Children Hospital
Trident Security
09.2020 - 12.2022
Assistant Teacher
Childtime Childcare
08.2017 - 11.2019
Security Officer
Omni Serv Airport Security
02.2011 - 10.2014
Cashier
Prudential Center Arena
04.2005 - 01.2010
High School Diploma -
New Jersey Challenge Youth Program