Shawnetta Ellis
Johnstown,PA
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills with a positive attitude. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Strong leader and problem-solver that uses independent decision-making skills and sound judgment to positively impact company success. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Customer Service Assistant
Allegheny Lutheran At Johnstown
10.2015 - 08.2023
- Managed phone and email correspondence
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Completed data entry tasks with accuracy and efficiency.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Inbound Call Center Agent
Qualfon
06.2011 - 11.2011
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
Education
General Office Services
Pennsylvania Highlands Community College
Johnstown, PA09.2012
Skills
- Data Entry
- Emergency procedures understanding
- Medical terminology knowledge
- Multi-line phone talent
- Active Listening
- Customer service excellence
- Computer Skills
- Problem-Solving
- Proficiency in using customer service platforms and tools
- Patient Flow Management
- HIPAA Compliance
- Patient Scheduling
- Electronic Medical Records
Timeline
Customer Service Assistant
Allegheny Lutheran At Johnstown
10.2015 - 08.2023
Inbound Call Center Agent
Qualfon
06.2011 - 11.2011
General Office Services
Pennsylvania Highlands Community College
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