Shawnetta Nelson

• Successfully communicated with entities inside and outside of business.
• Monitored, communicated and coordinated objectives of Maximus.
• Solved conflicts and addressed issues that occurred between other entities and business.
• Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
• Investigated escalated liaison issues and implemented appropriate tactics for swift resolution.
• Collect, assess and enter data.

● Coordinated resources from diverse providers for intervention plans

● Coordinated supportive services and optimized communication between healthcare workers and patients

● Documented plans, findings and results and submitted to employers and insurance carriers

● Maintained quality levels above prescribed minimums to support team productivity and efficiency

● Identified and corrected data entry errors to prevent duplication across systems

● Collect, assess and enter data.

• Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
• Identified and classified documents or other electronic content according to characteristics such as security level and function.
• Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
• Used image scanners to convert forms, receipts and reports into electronic format.
• Sorted and classified documents into appropriate filing systems for increased traceability.
• Conducted quality checks on scanned documents to review for accuracy and completeness.

• Responded to customer requests for products, services, and company information.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Tracked customer service cases and updated service software with customer information
• Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
• Processed various forms of payment