Shawnette Duelley
Sunbury,Oh
Summary
Professional business leader prepared for challenges of Senior Manager role. Combines deep understanding of business operations with commitment to driving team success and achieving significant results. Renowned for adaptability in dynamic environments and collaborative approach to problem-solving, leveraging keen analytical and decision-making skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Manager Rehab Technology
ATF Medical
06.2020 - 01.2026
- Managed a team of 20 with direct report in 12 states
- Recruited, hired and on boarded new hires
- Collaborated with cross-functional teams to drive compliance with healthcare regulations and quality assurance protocols.
- Analyzed operational metrics to identify areas for improvement and implement corrective actions.
- Weekly review of profit and margins, identified areas of improvement.
- Counseled employees on performance, behavior issues and growth opportunities.
- Developed and maintained sales relationship with variety of medical personnel
- Handled and resolved escalations from key accounts.
- Led operational initiatives to enhance patient care efficiency and service delivery.
- Developed and implemented strategic plans to optimize resource allocation and improve workflow processes.
Team Lead
ATF Medical
02.2018 - 06.2020
- Mentored team members, fostering skill development and improving operational efficiency.
- Oversaw daily operations to ensure compliance with regulatory standards and best practices.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
- Held weekly team meetings to address any concerns
- Resolved customer service complaints or escalations
- Maintained customer service level agreements with referral sources, insurance providers and customers
Administrative Medical Assistant
Ohio Health Surgical Specialists
10.2016 - 02.2018
- Responsible for scheduling office appointments
- Processing internal and external referrals for each surgeon
- Entering and editing results for outpatient procedures
- Processing and requesting prior authorizations
Operations Manager
Numotion/United Seating and Mobility
05.2008 - 04.2016
- Streamlined branch operations through effective process optimization and resource allocation.
- Interviewing, Hiring, annual performance reviews and managed a staff of 19 and budget of 10 million dollars
- Budgeting, Forecasting and inventory
- Successfully grew budget from 3 million to 10 million in 5 years
- Ran less than 10% operating expense
- Led cross-functional teams to enhance workflow efficiency and service delivery.
- Analyzed operational metrics to identify areas for improvement and drive productivity gains.
- Managed inventory control systems, ensuring accuracy and availability of resources.
- Oversaw compliance with regulatory requirements, maintaining high standards of operational integrity.
Education
High School -
Rutherford B Hayes High School
01.1996
Skills
- Leadership
- Process improvement
- Sales Driven
- Account Management
- Organizational Efficiency
- Performance Management
- Problem Solving
- Strategic Planning
- Cross-functional collaboration
- Operations management
- Data-driven decision making
- Budget oversight
Accomplishments
- Branch Manager of the Year 2013,2014,2015
- Earned the “Service Department of the Year” Award in 2015, 2016
Certification
C.E.A.C.
- Certified Environmental Access Consultant,
Timeline
Senior Manager Rehab Technology
ATF Medical
06.2020 - 01.2026
Team Lead
ATF Medical
02.2018 - 06.2020
Administrative Medical Assistant
Ohio Health Surgical Specialists
10.2016 - 02.2018
Operations Manager
Numotion/United Seating and Mobility
05.2008 - 04.2016
High School -
Rutherford B Hayes High School
Awards
Branch Manager of the Year 2013, 2014, 2015, Branch Service Department of the year 2015, 2016