SHAWNEY BEEBE

Assistant Manager

Torrid

04.2023 - Current

Performed daily opening and closing procedures such as counting the cash drawer, balancing receipts, and reconciling discrepancies.
Assisted customers with product selection, price checks, returns and exchanges, and special orders.
Executed opening, closing and register functions to meet business requirements.
Organized merchandise displays to ensure accurate pricing and attractive presentation of products.
Handled escalated customer service issues or concerns, driving pleasant shopping experiences for guests.
Processed sales transactions quickly and accurately using POS system while maintaining a high level of customer service.
Encouraged teamwork among colleagues by leading by example and providing guidance when needed.
Met company standards with regards to merchandising, visual presentation, and housekeeping.
Inspected stockroom areas for cleanliness and organization; identified any issues that could lead to safety hazards or theft.
Maintained daily records of sales and deposits, balancing cash register and reconciling discrepancies.
Supported store manager in achievement of store goals and KPIs.
Trained new team members on proper key-holding duties including opening and closing the store, handling register transactions, customer service standards.
Communicated regularly with management regarding stock levels, employee performance issues, customer feedback.
Led by example on sales floor, achieving individual sales goals.
Reconciled cash drawers at end of shift and reported any discrepancies to upper management immediately.
Offered product suggestions that complemented customer selections.
Complied with policy and procedure regarding merchandise and store security to minimize loss prevention risks.
Provided constructive feedback and coaching to team members to address performance concerns and encourage growth and development.
Monitored inventory levels and sales to make timely and appropriate requests to maximize store fulfillment.
Managed scheduling for staff members which included assigning tasks based on individual strengths and weaknesses.
Assigned employees to specific duties.
Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
Performed work activities of subordinates, such as cleaning, and organizing shelves and displays and selling merchandise.
Developed training programs to enhance staff performance and ensure adherence to company policies.
Led team in achieving operational goals through effective scheduling and resource allocation.