Shawney Willis
Lawrenceville,GA
Summary
Versatile and people-focused professional with strong training in business and human resource management. Known for delivering exceptional customer experiences, building lasting relationships, and aligning financial solutions with individual needs. Passionate about helping others reach their goals and representing the unique value of a trusted organization.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Coldwell Banker
08.2020 - 08.2024
- Improved negotiation outcomes by employing creative problem-solving techniques and persuasive communication strategies.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Educated first-time homebuyers on the buying process, guiding them through each step from mortgage pre-approval to closing day.
- Expanded clientele base with exceptional service delivery, resulting in numerous positive reviews and recommendations from satisfied customers.
- Negotiated, facilitated, and managed real estate transactions.
Personal Banker
SunTrust
04.2017 - 12.2019
- Accurately processes transactions and handles customer requests with attention to detail
- Proficient in Microsoft Office Suite and Internet navigation for efficient task completion and research
- Passionate about sales with a proven ability to engage and connect with customers to drive resultsMaintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
Operations Manager
Working Shear Wonders
06.2015 - 05.2017
- Recruited talented stylists by participating in job fairs and networking within the industry.
- Established strong relationships with vendors, negotiating favorable terms and pricing for salon supplies.
- Ensured compliance with state regulations by maintaining up-to-date licenses for all employees and the facility itself.
- Organized special events at the salon, attracting new customers while strengthening existing client relationships.
- Implemented successful marketing strategies, resulting in a steady increase of new clientele.
Sales Consultant
Verizon Communications Inc
11.1998 - 06.2010
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
Education
Associate of Applied Science - Business Management/ Human Resource
Gwinnett Technical College
Lawrenceville, GA2026
Skills
- Leadership
- Human Resource Management
- Interpersonal Skills
- Proficient in Microsoft Office Suite
- Client Relationship Management
- Negotiation
- Problem Solving/ Decision Making
- Employee/CSR Relations
- Performance management
Certification
- CNP - Certified Notary Public
- Workplace Diversity Training
- Human Resource Management Specialist
Timeline
Real Estate Agent
Coldwell Banker
08.2020 - 08.2024
Personal Banker
SunTrust
04.2017 - 12.2019
Operations Manager
Working Shear Wonders
06.2015 - 05.2017
Sales Consultant
Verizon Communications Inc
11.1998 - 06.2010
Associate of Applied Science - Business Management/ Human Resource
Gwinnett Technical College
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