Shawnia Copple

Front Desk & Client Experience Management

• Serve as the first point of contact for clients, answering incoming calls, addressing inquiries, and delivering high-quality customer service.
• Schedule client appointments, and facilitate seamless handoffs between sales staff and clients.
• Maintain a clean, organized, and professional showroom environment.

Design & Project Support

• Assist designers with material selection, product research, and project planning.
• Order materials for renovation projects, ensuring timely procurement and delivery.
• Conduct job-site checks to verify progress, material needs, and alignment with project scope.

Administrative, Financial & Contract Processing

• Prepare and process client contracts through DocuSign, including detailed job cost breakdowns, deposits, and final payment structures.
• Create and send timely invoices; process all forms of client payments (cash, card, and check).
• Coordinate closely with the accounting office for accurate job tracking, payment reconciliation, project onboarding, and prevailing wage paperwork.

Vendor & Inventory Coordination

• Maintain updated vendor contact lists, product warranty information, material care documentation, and pricing catalogs.
• Track order dates, estimated delivery timelines, and communicate real-time stock or pricing updates to sales staff.
• Manage vendor communication through calls and online portals to verify availability, and expedite ordering.
• Create and oversee a comprehensive sample tracking system for all showroom material loans.

Client Data & Reporting

• Develop and maintain a daily log capturing client contact info, inquiry type, showroom needs, walk-in/call-in status, referral source, and new vs. Returning client classification.
• Provide insights to management based on client data trends and showroom activity.

General Operations Support

• Perform a wide range of administrative, organizational, and operational tasks to support business needs across departments.
• Adapt to evolving priorities, and consistently step in to ensure smooth operations and team success.
• Proficient in Microsoft Word, Excel, Outlook, and other essential office applications.

• Managed shift operations and supervised a team of five employees to maintain efficient, high-quality service.
• Operated the grill station, prepared menu items, and enforced safe food handling and temperature control practices.
• Oversaw opening and closing procedures, including counting register funds, securing the safe, setting alarms, and locking the building.
• Received deliveries, verified inventory accuracy, and processed vendor payments.
• Handled customer transactions, ensured a clean dining environment, and maintained front-of-house organization.
• Delivered professional customer service by greeting guests, resolving issues, and managing conflict when necessary.
• Ensured all staff completed their assigned duties, and distributed tips fairly at the end of each shift.

• Provided hands-on assistance with material handling, heavy lifting, and workstation preparation.
• Prepared surfaces and applied thin-set to support precise and efficient tile installation.
• Ensured a clean, organized job site by managing tools, materials, and debris.
• Contributed to positive client experiences through reliable support and respectful communication.