Shawnice Morgan
Amherst,VA
Summary
Hardworking Associate member boasts solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork. Hardworking employee with customer service, multitasking, and time management abilities. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Also, prepared for high-paced environments, ensuring product quality and consistency. Known for adaptability and reliability, consistently meeting production targets and maintaining equipment. Strong focus on teamwork and collaboration, displaying mechanical aptitude and attention to detail.
Overview
12
12
years of professional experience
Work History
Assembly Line Production Worker
C.B. Fleet
09.2024 - Current
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Reduced errors in assembled products by maintaining a keen attention to detail and following instructions closely.
- Displayed strong problem-solving abilities when faced with challenges during the assembly process, finding solutions efficiently without compromising quality or speed.
- Adhered to strict safety protocols, minimizing workplace accidents and injuries during the assembly process.
Process Associate
Walmart
02.2024 - 06.2024
- Monitored performance metrics to measure process effectiveness.
- Maintained accurate records of all transactions related to processes in accordance with company guidelines.
- Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
- Performed data entry tasks to update customer records and maintain accuracy of information.
- Conducted daily process reviews to identify areas for improvement and increased efficiency.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Determined consumer needs to provide products and services appealing to larger market.
- Implemented strategies to take advantage of new opportunities.
Crew Member
McDonald's
06.2022 - 06.2023
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Educated customers on menu items, product ingredients and nutritional values.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Assisted management team with inventory counts of food products and beverage supplies.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Resolved customer complaints in a professional manner.
- Maintained an organized work area to ensure efficient operations.
Merchandise Associate
Gabes, Gabriel Brothers
07.2022 - 04.2023
- Adhered strictly to safety regulations when handling hazardous materials such as cleaning supplies or chemicals.
- Maintained accurate records of inventory levels and sales data to ensure optimal product availability.
- Collaborated with other departments to coordinate promotional activities such as special events or discounts.
- Implemented loss prevention measures such as restocking high-value items behind counters when necessary.
- Processed incoming shipments quickly and accurately, ensuring all products were correctly labeled, priced, and stocked on shelves.
- Provided training and guidance for new employees in merchandising practices.
Associate
J Crew Customer Service And Distribution Center
05.2013 - 10.2016
- Collaborated with other departments to ensure successful product launches.
- Developed and maintained relationships with clients and vendors.
- Analyzed financial data to identify trends and areas for improvement.
- Operated equipment such as scanners and scales correctly during checkout process.
- Trained new associates on store operations, policies, and procedures.
- Maintained records related to sales for store management.
- Ticketed, arranged and displayed merchandise to promote sales.
- Handled incoming calls from customers regarding orders or other inquiries.
Education
High School Diploma -
Appomattox County High School
Appomattox, VA06-2012
Some College (No Degree) - Social Sciences Education
Virginia State University
Petersburg, VASkills
- Preparing reports
- Program Support
- Sales Techniques
- Performance Evaluations
- Sales expertise
- MS Office
- Order Fulfillment
- Project Reporting
- Time Management
- Complex Problem-Solving
- Product Merchandising
- Customer Engagement
- Attention to Detail
- Customer interaction
- Cross-Functional Teamwork
- Multiple Priorities Management
- Flexible Schedule
- Service assistance
- Computer Skills
- Research abilities
- Result interpretation
- Customer Service
- Performance Improvement
- Shipment Processing
- POS System Operation
- Record and File Management
- Customer Relationship Management (CRM)
- Relationship Building
- Safety procedures
- Critical thinking
- Team collaboration
- Basic machine operation
- Safety compliance
- Repetitive task endurance
- Assembly and production
- Manufacturing experience
- Equipment operation
- Equipment monitoring
- Materials management
- Decision-making
- Problem identification
- Technical skills
- Multitasking and organization
- Reliability and punctuality
- Manufacturing background
- Good manufacturing practices
Languages
English
Professional
References
References available upon request.
Education and Training
other,other
Timeline
Assembly Line Production Worker
C.B. Fleet
09.2024 - Current
Process Associate
Walmart
02.2024 - 06.2024
Merchandise Associate
Gabes, Gabriel Brothers
07.2022 - 04.2023
Crew Member
McDonald's
06.2022 - 06.2023
Associate
J Crew Customer Service And Distribution Center
05.2013 - 10.2016
Some College (No Degree) - Social Sciences Education
Virginia State University
High School Diploma -
Appomattox County High School
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