Shawnie Collins
Sherwood,OR
Summary
Experienced social worker skilled in crisis response, adept at restoring calm in emotionally charged situations. Proficient in reflective listening, relationship-building, and effective problem-solving. Dedicated to providing meaningful support to vulnerable populations.
Overview
15
15
years of professional experience
Work History
Child Protective Services
DHS State of Oregon
Portland
2023.10 - Current
- Responded to reports of safety concerns and determined appropriate levels of response and interventions including protective, family support and other community services
- Performed child safety assessments of alleged child abuse or neglect
- Utilized trauma-informed practices that were responsive to the child and family’s language, race, and culture
- Collaborated with community partners and law enforcement.
Crisis Intervention Specialist
Lines for Life
Portland
2022.09 - 2023.09
- Performed suicide and risk assessment screenings, safety planning, follow-up support, and advocacy based on client needs
- Provided telephone triage as it related to mental health and/or alcohol and other drug crisis intervention
- Made appropriate internal/external emergency crisis intervention referrals; dispatched mobile crisis services or 911 as appropriate
- Experienced in completing Mandatory Reports for children and vulnerable adults working in close conjunction with DHS to relay necessary information.
Patient Access Specialist
Salem Hospital
Salem
2021.03 - 2022.09
- Identified insurance payment sources and listed payers in the proper sequence to establish chain of payment
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patients’ privacy
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Crisis Intervention Specialist
Northwest Human Services
Salem
2019.11 - 2021.02
- Completed intensive clinical training in accordance with the American Association of Suicidology (AAS) standards
- Worked with clients to provide crisis intervention, triage, and referrals to health, financial, and other supportive needs resources
- Analyzed client behavior and evaluated risk to self or others by gathering information and conducting assessments
- Employed active listening and collaborative problem-solving skills to connect with patients and address concerns.
Repair – Manager/Accounts Receivable
Dallas PC
Dallas
2009.08 - 2018.03
- Posted customer payments by recording cash, checks and credit card transactions
- Maintained records by imaging invoices, debits and credits
- Verified discrepancies and resolved clients' billing issues
- Collected and arranged financial information and entered details into financial management system
- Prepared internal and regulatory financial reports, balance sheets and income statements.
Education
Master of Business Administration -
Southern New Hampshire University
2024-11
Bachelor of Arts - Human Services; Family & Child Services
Southern New Hampshire University
Associate of Arts - Psychology and Human Development
University of Alaska Anchorage
Skills
- Family Services & Advocacy
- Client Needs Assessment
- Case Management
- Relationship Building
- Trauma Informed Care Framework
- Adaptability and Flexibility
Affiliations
Member of the Oregon Coalition Against Domestic Violence and Sexual Assault, 2018, Current
Timeline
Child Protective Services
DHS State of Oregon
2023.10 - Current
Crisis Intervention Specialist
Lines for Life
2022.09 - 2023.09
Patient Access Specialist
Salem Hospital
2021.03 - 2022.09
Crisis Intervention Specialist
Northwest Human Services
2019.11 - 2021.02
Repair – Manager/Accounts Receivable
Dallas PC
2009.08 - 2018.03
Master of Business Administration -
Southern New Hampshire University
Bachelor of Arts - Human Services; Family & Child Services
Southern New Hampshire University
Associate of Arts - Psychology and Human Development
University of Alaska Anchorage
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