Shawniece Brown
Sacramento,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Caregiver
Craig Cares - Sacramento Senior Home Care
151 N Sunrise Ave Roseville, CA
08.2023 - Current
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
Advanced Medical Office Support Assistant
Department of Veterans Affairs
08.2014 - 12.2022
- Proficient in the use of CPRS, VISTA and VSE for consult management, VCL, EWL, RECALL, and ICB pre registration for insurance capture, patient demographic validation and updates
- Efficiently manage all specialty & C&P clinics within McClellan' operations reports, to include staff productivity, consults status, no-shows & cancellations, and IEMM for corrections, among others
- Knowledgeable of clinic management of policies and procedures that affect patient flow, patient care and technical health care process as it relates to access to VA care and Tricare
- Provides on-the-job training for new and current employees; ensuring all training requirements are met
- Assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs
- Interface with main clinic scheduling personnel to assure clinics are correctly scheduled and staff absences and clinic cancellations are appropriately reflected in the clinic schedules
- Adhere to strict practice of patient privacy /HIPPA policies and regulations
- Practice and demonstrate positive conflict management actions
- Quickly identify customer concerns and perform tasks required to resolve any issues accurately and at the lowest level possible
- Cooperative and helpful to Veterans, co-workers, superiors, other professionals and non-professionals
- Coordinate team collaboration events to enhance morale and employee relation
- Proven ability to collaborate, communicate tactfully and effectively orally and in writing, set priorities, and organize the work to meet deadlines
- Carries out successive steps of work assignments and independently handles scheduling problems and deviations based on personal knowledge of clinic operations and policy, schedules, and provider's preferences
- Create tactical tools to enhance work duties as needed
- 98% scheduling accuracy
- Typing more than 60 words per minute.
Time Keeper
Department of Veteran Affairs
09.2015 - 01.2020
- Reviewed each timecard to ensure compliance with reporting policy and accuracy of time calculations
- Act as a liaison between the departmental staff and Payroll office
- Communicated with employees of leave balance as needed
- Assisted employees, supervisors and time approvers with any questions and concerns.
Education
Esthetician License - Esthetics
Federico Beauty Institute
Sacramento, CA08.2023
Medical Assistant Certification -
Center for Employment Training
02.2013
Associates Degree, Paralegal Studies -
ITT Technical Institute
03.2011
Skills
- Progress Documentation
- ADL Assistance
- Incident Reporting
- Behavioral Management
- HIPAA Compliance
- Patient Assessments
- Critical thinking
- Task prioritization
- Project coordination
- Training and development
- Call center experience
- Healthcare industry understanding
Other Work Experience
Take minutes, keep meeting records and set up calls as a volunteer Secretary / Treasurer in a non-for-profit organization
Courses Training
- Yellow Belt Training - 06/2018
- CPR and BLS (American Heart Association) - 2019
- Building Resilience - 3/2016
- Conducting Effective Meetings - 01/2016
- Tools & Techniques to Improve Work Performance - 01/2016
Skills Highlights
- Direct Administrative and technical support to clinical and administrative staff
- Processing community care referrals and coordination of care for specialty clinics
- Management of data reports in support of program operations
- Consults management, analysis, monitoring and tracking
- Knowledgeable of various VA software and computer programs
- Assists staff with a variety of clerical duties in one or more outpatient clinics that provide a variety of medical services.
- Versed in Microsoft Office products (Excel, Access, Power Point), Microsoft Outlook
- Exemplified excellent customer service skills
- Adheres to VA local, National and Service policies and procedures.
Timeline
Caregiver
Craig Cares - Sacramento Senior Home Care
08.2023 - Current
Time Keeper
Department of Veteran Affairs
09.2015 - 01.2020
Advanced Medical Office Support Assistant
Department of Veterans Affairs
08.2014 - 12.2022
Esthetician License - Esthetics
Federico Beauty Institute
Medical Assistant Certification -
Center for Employment Training
Associates Degree, Paralegal Studies -
ITT Technical Institute