Summary
Overview
Work History
Education
Skills
Timeline
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Shawniece Ceasar

Pflugerville,TX

Summary

Proven leader with a track record of enhancing team performance and customer satisfaction at Chipotle. Skilled in team management and activity planning, demonstrating a collaborative mindset. Excelled in optimizing operations and achieving significant improvements in efficiency. Mastery in problem-solving and mentoring, ensuring seamless integration and professional growth within teams.

Overview

13
13
years of professional experience

Work History

Shift Manager

Chipotle
07.2024 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Cooperated with coworkers to improve customer experience and manage storefront.

Assistant Activities Director

AGE of Central Texas
03.2024 - 07.2024
  • Ensured compliance with safety regulations during all planned activities, prioritizing resident wellbeing above all else.
  • Monitored daily residents engaging in events and activities.
  • Facilitated open communication between staff members and residents, addressing concerns and feedback promptly.
  • Managed the activities calendar efficiently to ensure timely upcoming events.
  • Planned and directed activities such as bingo, board games and plays.
  • Worked closely with healthcare providers to accommodate specific needs or restrictions when planning activities for residents with health concerns.
  • Enhanced resident satisfaction by developing and implementing engaging activity programs.
  • Assisted residents with mobility problems to and from restrooms.
  • Established a welcoming environment for new residents, ensuring their smooth integration into the community.
  • Updated weekly newsletters and calendars with latest plans.

Delivery Driver

Amazon
11.2023 - 02.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.

Driver/Operator Specialist

MV Transportation Services
06.2023 - 10.2023
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during client pick up’s and drop offs to uphold company reputation.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.

Assistant Manager

Taco Bell
07.2021 - 06.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Oversaw daily operations to maintain store cleanliness and organization.

Shift Manager

Black Fox Beauty
09.2011 - 02.2021
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.

Education

High School Diploma -

Roosevelt High School
San Antonio, TX

Dental Assistant

Kaplan College

Skills

  • Team Management
  • Collaborative mindset
  • Activity Planning

Timeline

Shift Manager

Chipotle
07.2024 - Current

Assistant Activities Director

AGE of Central Texas
03.2024 - 07.2024

Delivery Driver

Amazon
11.2023 - 02.2024

Driver/Operator Specialist

MV Transportation Services
06.2023 - 10.2023

Assistant Manager

Taco Bell
07.2021 - 06.2023

Shift Manager

Black Fox Beauty
09.2011 - 02.2021

High School Diploma -

Roosevelt High School

Dental Assistant

Kaplan College

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Shawniece Ceasar