Sanessa Bass
Forney,TX
Summary
Dedicated Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management. Compassionate professional focused on helping clients maintain personal hygiene and assisting with activities of daily living. Skilled in preparing meals, medication, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness.
Overview
1
1
year of professional experience
Work History
Home Health Aide
Right At Home Health Care
Forney, TX
10.2023 - Current
- Transported clients to doctor appointments and social events.
- Administered medications as instructed by physician or nurse practitioner.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
Customer Service Rep
ACT
Sacramento, CA
- Organized client contracts, records, reports and agendas to strengthen traceability.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Direct Support Professional Caregiver
Peoples care
Roseville, CA
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Assisted with meal planning to meet nutritional plans.
- Followed care plan and directions to administer medications.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Laundered clothing and bedding to prevent infection.
Education
CNA
Vocational Program
Sacramento, CA10.2011
High School diploma - Basics
Sheldon High School
Elk Grove, CA06.2011
Medical Assisting
Program
Sacramento, CA05.2011
Some College (No Degree) - Dental Assisting
Carrington College California - Sacramento
Sacramento, CASkills
- Client documentation
- Care Plan Management
- Patient transportation
- Behavioral Management
- Medical Charting
- Client safety and first aid
- Vital signs monitoring
- Patient Care
Timeline
Home Health Aide
Right At Home Health Care
10.2023 - Current
Customer Service Rep
ACT
Direct Support Professional Caregiver
Peoples care
CNA
Vocational Program
High School diploma - Basics
Sheldon High School
Medical Assisting
Program
Some College (No Degree) - Dental Assisting
Carrington College California - Sacramento
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