Shawniece Miranda
Los Angeles,CA
Summary
Proven Patient Communication Representative at Conifer Healthcare Solutions, adept in CRM software and demonstrating exceptional time management. Excelled in maintaining HIPAA compliance and enhancing patient satisfaction through empathetic engagement and efficient issue resolution. Skilled in data entry and fostering positive relationships, significantly improving service desk response times.
Overview
8
8
years of professional experience
Work History
Patient Communication Representative
Conifer Healthcare Solutions ( Remote)
04.2019 - 08.2024
- Collaborated closely with healthcare providers to ensure efficient communication between clinical staff and patients regarding treatment plans or changes in medications.
- Maintained patient confidentiality by adhering to HIPAA regulations and safeguarding sensitive medical information.
- Handled high volumes of incoming calls calmly under pressure while maintaining clear focus on delivering outstanding service levels at all times.
- Developed strong relationships with patients by demonstrating empathy, understanding, and active listening skills.
- Reviewed EOB’s, handled right fax, and also scheduled patient using Epic
- Monitored service desk ticket queues to facilitate timely response and resolution
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings
Data Entry/Help Desk Representative
Enrich Property Group
07.2018 - 04.2019
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
- Reviewed and updated account information in company computer system
- Detected flaws in customer and account data, resolving issues and communicating with supervisors
- Completed database backups to secure information
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries
- Processed financial documents, contracts, expense reports and invoices
- Handled all collection accounts
Emergency Roadside Dispatcher
AAA
06.2016 - 06.2018
- Assist members with roadside needs
- Make appointments for members
- Keep members informed on the progress of their order
- Demonstrate member safety and concern
- Provide a steady and fast paced environment for our members in need
- Possess the ability to effectively diffuse high tension situations
- Managed high call volumes, ensuring timely support to distressed callers during peak hours and emergency situations.
- Maintained a thorough knowledge of local geography, road conditions, and traffic patterns to ensure accurate routing of assistance vehicles.
- Handled escalated calls with empathy and professionalism, resolving complex issues while maintaining a positive rapport with customers.
Education
St. Mary’s Academy
East San Gabriel Valley College
Skills
- Claims Review
- 55 WPM Typing Speed
- CRM Software
- Time Management
- Billing Software
- Data Entry
- Epic/Care Connect
- Attention to Detail
- Insurance/EOB
- Notating Customer Accounts
- Auto Dialer/Right Fax
- Microsoft Word
Timeline
Patient Communication Representative
Conifer Healthcare Solutions ( Remote)
04.2019 - 08.2024
Data Entry/Help Desk Representative
Enrich Property Group
07.2018 - 04.2019
Emergency Roadside Dispatcher
AAA
06.2016 - 06.2018
St. Mary’s Academy
East San Gabriel Valley College