Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawnika Williams

Bear,DE

Summary

Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.

Overview

7
7
years of professional experience

Work History

Health and Human Service Case Manager

State of Delaware
Bear , DE
11.2024 - Current
  • Advocated on behalf of clients to secure necessary services and support.
  • Consulted with staff on resolution of complex service issues.
  • Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.
  • Provided referrals to appropriate medical, mental health, and social services.
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Implemented crisis intervention strategies as needed to address emergent client issues.

Social Worker Assistant

Christiana Care Health System
Newark, DE
10.2022 - 11.2024
  • Interviewed clients and family members to compile and document information on medical, social, educational and institutional history.
  • Monitored client progress and updated case files accordingly.
  • Assessed clients' current condition by engaging in conversation and taking notes regarding specific problems.
  • Directed clients in identifying and obtaining available benefits and community and social services.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Coordinated referrals between agencies when needed to ensure continuity of care for clients.

Home Health Aide

Trinity Health PACE
Wilmington, DE
10.2017 - 10.2022
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.
  • Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
  • Tracked and reported clients' progress based on observations and conversations.
  • Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
  • Assisted with client personal care needs to foster independence and well-being.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Maintained confidentiality of patient information at all times as per HIPAA regulations.

Education

Bachelor of Science - Social Work

Walden University
Minneapolis, MN
08-2024

Associate of Science - Health And Human Services

Ultimate Medical Academy
Clearwater, FL
07-2019

High School Diploma -

Howard High School Of Technology
Wilmington, DE
05-2007

Skills

  • Patient support
  • Client relationship management
  • Care coordination
  • Annual case reviews
  • Discharge planning
  • Goal setting
  • Clear communication

Timeline

Health and Human Service Case Manager

State of Delaware
11.2024 - Current

Social Worker Assistant

Christiana Care Health System
10.2022 - 11.2024

Home Health Aide

Trinity Health PACE
10.2017 - 10.2022

Bachelor of Science - Social Work

Walden University

Associate of Science - Health And Human Services

Ultimate Medical Academy

High School Diploma -

Howard High School Of Technology

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Shawnika Williams