Microsoft Office
Shawnikia Smith
Wounded Solider Liaison
San Antonio,TX
Summary
Highly organized, efficient and communicative Liaison with strong background coordinating business operations with internal and external stakeholders. Effective in serving as middle person in streamlining processes, resolving issues and improving communications. Specializing in connecting clients with available resources to strengthen support and enhance daily living. Demonstrated success working with public, private, and military clients. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
6
6
Certifications
Work History
Wounded Solider Liaison
United States Air Force
06.2023 - Current
- Enhanced patient satisfaction by swiftly addressing concerns and providing solutions to various issues.
- Managed complex schedules to coordinate travel, meetings, and events for patients.
- Organized Patient Travel for more than 50 patients.
- Streamlined information flow for increased efficiency by implementing a centralized document management system.
- Supervised 22 personnel, maintaining training records and conducting annual performance reports.
- Enhanced communication between patients and providers through consistent follow-ups and progress updates.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize patient support strategies.
- Collaborated with multidisciplinary teams to address patient needs and formulate tailored support strategies.
- Assisted patients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Provided crisis intervention support for patients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated patients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Honor Guard Technical Training Instructor
United States Air Force
09.2021 - 06.2023
- Assessed trainee performance regularly using both formative and summative assessments to inform future lesson planning.
- Graded and evaluated trainee assessments.
- Incorporated multiple types of teaching strategies into the training environment.
- Provided comprehensive training support and standardization for the rendering of military honors for the U.S. Air Force Honor Guard and Base Honor guards worldwide.
- Conducted 10 In-Residence and Mobile Training Teams for training for other Base Honor guards worldwide, with ranks ranging from E-4 to E-8.
- Managed 7 technical training courses, supervising more than 15 trainees per course, with ranks ranging from E-1 to E-6.
- Created and developed lesson plans to enhance training processes.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops. Resulting in the completion of the Basic Instructor Course.
- Designed detailed learning plans for struggling trainees based on past evaluation records.
- Created a feedback process for all current and future trainees.
Honor Guard Ceremonial Guardsman
United States Air Force
08.2018 - 09.2021
- Gained strong leadership skills by managing projects from start to finish.
- Provided professional services and support in a dynamic work environment.
- Delivered premier ceremonial honors, inspiring the nation, and representing all Airmen and Guardians to the world.
- Presented the Nation's flag, U.S Air Force and Space Force flags, and flags of the many visiting dignitaries' native countries at many ceremonies, including joint service.
- Responsible for rendering military honors for funeral services at Arlington National Cemetery.
- Conducted over 300 funerals and ceremonies over 3 years.
- Hand-picked to be a member of the Colors Team for Monaco Day, in Monaco, France and was lauded by the Prince of Monaco.
Teacher
YMCA Head Start
01.2018 - 08.2018
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Therapeutic Support Counselor
Brighter Stronger Foundation
04.2016 - 08.2018
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Coordinated referrals between agencies to ensure seamless transitions for clients receiving multiple services.
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
- Promoted mental health awareness within the community through participation in educational events and presentations.
- Educated clients more than 35 clients on daily living skills, self-direction, communication skills, behavioral skills, community integration, daily living skills, self-direction, sensory integration, social skills, and transportation safety when being transported in my care.
- Designed culturally-sensitive interventions tailored to each client''s background and experiences.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
Education
Doctorate - Healthcare Administration
Virginia University of Lynchburg
Lynchburg, VA 09.2023 - Current
Master of Science - Applied Behavior Analysis
National University
San Diego, CA 05.2020 - 09.2021
Bachelor of Science - Family And Consumer Sciences
Morgan State University
Baltimore, MD 08.2014 - 05.2018
Skills
Assessment capabilities
Assertiveness
Continuous Improvement
Task Prioritization
Incidents management
Policies and procedures implementation
Proficient in Microsoft Office and Adobe
Effective Communication
Community Outreach
Accomplishments
- Supervised teams of over 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and averted 6 suicide attempts resulting in patient safety.
- Resolved product issue through consumer testing.
- Achieved the Military Outstanding Volunteer Service Medal through effectively volunteering 504 hours to many civilian and military affiliates, between March 2019-February 2021. Someone of the main organizations include So Others Might Eat (SOME) in Washington, DC (248 hours), and 5 Base Clean Ups for Joint Base Anacostia Bolling in Washington, DC (500 pounds of trash).
Software
Adobe
Defense Health Agency (DHA) Network
Certification
HIPPA and Privacy Act Training
Timeline
Enlisted Joint Professional Military Education
03-2024
DOD Cyber Awareness
01-2024
Doctorate - Healthcare Administration
Virginia University of Lynchburg
09.2023 - Current
Health Information Management
08-2023
HIPPA and Privacy Act Training
07-2023
MHS Genesis Training
07-2023
Joint Staff Operations Security Training
07-2023
Wounded Solider Liaison
United States Air Force
06.2023 - Current
Honor Guard Technical Training Instructor
United States Air Force
09.2021 - 06.2023
Master of Science - Applied Behavior Analysis
National University
05.2020 - 09.2021
Honor Guard Ceremonial Guardsman
United States Air Force
08.2018 - 09.2021
Teacher
YMCA Head Start
01.2018 - 08.2018
Therapeutic Support Counselor
Brighter Stronger Foundation
04.2016 - 08.2018
Bachelor of Science - Family And Consumer Sciences
Morgan State University
08.2014 - 05.2018