Shawnikqua Gilliam
Baltimore,MD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Medical Office Assistant
John Hopkins Medical Center
12.2025 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Used Software to schedule appointments for doctor visits and procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided prompt, polite and professional in-person and telephone customer service.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Processed medical insurance claims and payments.
Inventory Specialist
Johns Hopkins Hospital
10.2023 - 12.2025
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Complete crash carts on a daily basis for patients
- Review T.O.S list to monitor an confirm items that are temporary out of stock
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Patient Transporter
John Hopkins Hospital
07.2019 - 10.2023
- Located and picked up hospital's requisitioned supplies from designated areas to transport supplies to assigned treatment areas.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Analyzed patients' medical conditions to identify proper mode of transport.
- Provided transportation services for all patients in hospital environment using appropriate equipment.
- Collected laboratory specimens, dropped off at laboratories and picked up test results.
- Maintained accurate logs of equipment deliveries and patient trips and submitted documentation at end of shift.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
Operating Room Assistant
John Hopkins Hospital
08.2017 - 06.2019
- Ensured that operating room is clean before, during and after surgery
- Assisted nursing personnel in room set up and turnover and in selected patient support services such as turning, lifting, and transporting patients
- Kept team efficient and on-task by maintaining well-stocked and organized supplies
- Communicated proactively with supervisors and immediately explained issues to ensure appropriate solutions
- Adhered to universal precautions, applying aseptic techniques to operating room equipment and personnel.
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
- Cleaned and sterilized room after surgery and counted instruments and sponges used to account for supplies.
Shipping Clerk
Staples Warehouse
06.2015 - 08.2017
- Assemble and fill boxes and other cartons with items that need to be shipped.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Maintained clean and safe work area and update supplies as needed.
Certified Nursing Assistant
Future Care Nursing Home
11.2013 - 05.2014
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Transported patients between rooms and appointments or testing locations.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Cashier/Pro Driver
Advance Auto Parts
10.2012 - 11.2013
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Reviewed and resolved differences between accounting information and cash drawer.
- Worked closely with manager to solve problems and handle customer complaints.
- Assisted customers with special services, account updates and promotional options.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Maintained organized and clean customer areas by completing daily recovery checklists.
Education
Certification - Nursing Assistant
Caroline Center
Baltimore, MD08.2013
High School Diploma -
Patterson High School
Baltimore, MD06.2010
Skills
- Surgical Preparation Assistance
- Medical Supply Stocking
- Patient Identification
- Patient lifting
- Medical recordkeeping
- Emergency protocols
- Room sterilization
- Sterilizing Equipment Use
- Equipment Cleaning and Inspection
- Patient Transport
- Nursing Assistance
- Medical Equipment Transport
- Sorting and labeling
- Organizing mail
- Filing assistance
- Administrative tasks
- Quality assurance
- Fraud prevention
- Strategic thinker
- Strong interpersonal skills
- Problem-solving
- Ability to Work Under Pressure
- Time Management
- Leadership
- Computer Skills
- Inventory Control
- Customer Service
- Attention to Detail
- Teamwork and Collaboration
- SAP
Timeline
Medical Office Assistant
John Hopkins Medical Center
12.2025 - Current
Inventory Specialist
Johns Hopkins Hospital
10.2023 - 12.2025
Patient Transporter
John Hopkins Hospital
07.2019 - 10.2023
Operating Room Assistant
John Hopkins Hospital
08.2017 - 06.2019
Shipping Clerk
Staples Warehouse
06.2015 - 08.2017
Certified Nursing Assistant
Future Care Nursing Home
11.2013 - 05.2014
Cashier/Pro Driver
Advance Auto Parts
10.2012 - 11.2013
Certification - Nursing Assistant
Caroline Center
High School Diploma -
Patterson High School