Shawnise Satterfield
OnPoint Building Services
Virginia Beach,VA
6
years of professional experience
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Work History
Arcade Attendant
3 Months- Maintained arcade equipment and cleaned play areas hourly to ensure safety and operational readiness
- Processed game card and prize purchases at point-of-sale, ensuring accurate transactions and enhancing customer satisfaction
- Addressed customer questions and concerns promptly, enhancing guest experience and minimizing repeat issues
Barista
6 Months- Prepared and served food and beverages promptly, ensuring steady service flow during busy shifts
- Prepared and served food and beverages quickly to maintain steady service flow during shifts
- Maintained cleanliness throughout shifts, ensuring prep surfaces and dining areas remained ready for peak periods
- Maintained cleanliness throughout shifts, keeping prep surfaces and dining areas ready for peak periods
- Trained new hires on drink recipes, milk-steaming techniques, and customer greeting scripts, facilitating faster onboarding
Cleaner/Janitor
8 Months- Vacuumed common areas nightly to uphold cleanliness and prevent dirt accumulation
- Removed trash from tenant bins and consolidated recycling nightly to streamline waste management
Team Member
2 Years 7 Months- Trained new hires on sandwich prep and register steps to get them shift-ready and accurate.
- Staffed the drive-thru window in peak hours and sped up order handoffs to cut customer wait.
- Resolved customer complaints at the counter, corrected orders, and processed refunds.
- Monitored inventory during shifts and notified shift lead of low stock for timely reordering.
- Assembled sandwiches and sides to Arby's standards, following portion control and food safety rules.
- Checked inventory during shifts and told the shift lead when items were running low for reorder.
- Ensured cleanliness and organization of dining and service areas through hourly cleaning checks and restocking supplies.
Studio Associate
3 Months- Managed appointment bookings and coordinated schedules to enhance studio capacity utilization
- Answered inbound calls regarding bookings, payments, and studio policies to effectively address client inquiries
- Hosted private and group parties, ensuring guest satisfaction and seamless event execution
- Maintained studio cleanliness and organization to uphold safety and presentable customer environment
Cashier
7 Months- Processed customer transactions accurately at a busy front end, maintaining fast checkout flow and friendly service.
- Ensured front-end cleanliness and removed exposed frozen items to maintain product safety and enhance store presentation.
- Trained new cashiers on POS procedures and customer service to streamline onboarding process and minimize errors.
Teacher Assistant
2 Months- Coordinated daily schedules with lead teacher to ensure timely and organized activities
- Monitored children's safety and well-being throughout the day, preventing injuries and fostering positive environments
- Assisted lead teacher with daily schedules to keep activities on time and organized
- Assisted with snack preparation following food-handling rules and logged allergy information accurately.
Education
Associate of Science - General Studies
High School Diploma
Skills
Transaction accuracy
Cashiering
Customer service
Food safety
Workspace cleanliness
Quick service restaurant
Stocking
Telephone etiquette
Communication
Organizational skills
Time management
Problem-solving
Attention to detail
Reliability
Flexible scheduling
Restaurant experience
Additional information
- Driver's License
- May 2023 to October 2028
Timeline
Barista
Dunkin'
04.2026 - CurrentRead More
Cleaner/Janitor
OnPoint Building Services
02.2026 - CurrentRead More
Team Member
Arby's
10.2023 - 05.2026Read More
Studio Associate
Selfie World
06.2023 - 09.2023Read More
Cashier
Harris Teeter
01.2022 - 08.2022Read More
Teacher Assistant
Kimbi's Playground
06.2021 - 08.2021Read More
Arcade Attendant
FunVille Playground and Cafe
03.2021 - 06.2021Read More
Tidewater Community College
Associate of Science from General Studies
Read More
Green Run High School
High School Diploma
Read More