Summary
Overview
Work History
Education
Skills
Websites
City
State
Years Of Experience
Medical Experience
Professional Highlights
Timeline
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Shawnita Crowell

Clayton,North Carolina

Summary

Passionate and meticulously organized Professional with extensive experience providing high quality Mental Health Services. Dedicated to delivering an amazing customer experience and developing long-lasting relationships. Committed to client and customer advocacy ensuring satisfaction cross-functionally. Specializing in understanding customer desires and providing simplified customized solutions ensuring exceptional customer support.

Overview

12
12
years of professional experience

Work History

Lab Technician

Nucor Steel Hertford County
07.2021 - 01.2024
  • Improved lab accessibility and simplicity by developing a new Instruction Manual for new hires to gain competency with complicated procedures
  • Guided interdepartmental communication via multiple channels to brainstorm safety and efficiency ideas with teammates and supervisors; exceeded workflow needs
  • Ensured equipment safety, cut samples to quality standards and metrics ensuring exceptional customer service
  • Designated head lab tech tasked with assisting teammates lacking efficiency to improve metrics and safety; observed and cross-trained in other departments to obtain new skills

Mental/Behavioral Health Technician

Vidant Adult Behavioral Health
03.2015 - 07.2021
  • Served as interim administrative secretary when needed streamlining patient care with efficient EHR management; assisted Clinical and Administrative teams with patient care and clinical assessments/treatments
  • Improved patient communication by developing cross-cultural group manual for patients ensuring high quality mental health care; created and translated
  • Prevented self-harm of patients by vigilantly monitoring and through attentive presence while conducting rounds
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability; provided crisis intervention, de-escalated problematic situations with empathetic demeanor

Correctional Officer

Rivers Correctional Institution
08.2012 - 03.2015
  • Advanced quickly as youngest staff from Housing Officer to Compound Officer charged with coordinating and directing staff of inmate movement; excelled in performance
  • Ensured prisoner safety and accountability through vigilantly monitoring behaviors and conducting head counts and cell checks
  • Cautiously employed de-escalation techniques; employed verbal commands to address unruly behavior
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures

Computer Lab Assistant

ECU Laupus Library
01.2012 - 05.2012
  • Supported operational improvements and goals through positive communication; enhanced relations
  • Improved user satisfaction by providing timely technical assistance to faculty, staff, and students; aided in creating visually appealing posters
  • Demonstrated proficiency with technology; utilized programs to enhance work performance
  • Maintained a clean, organized workspace to promote a positive learning environment for all users

Intern

Carolina Donor Services
01.2012 - 04.2012
  • Provided insightful recommendations for hire by reviewing candidate information; effectively communicated ideas to managers
  • Streamlined and ensured accuracy of company organ and tissue cases in the Life Logics System by creating user friendly excel sheet
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments
  • Gained clinical experience by shadowing organ removals and transplants in the operating room

Education

Bachelor of Science - Health Services Management

East Carolina University
Greenville, NC

Skills

  • Highly Organized and detail-oriented
  • Interpersonal Communication
  • Active Listening
  • Critical Thinking
  • Mental Health Advocacy
  • Problem-solving abilities
  • Creative Thinking
  • Time Management
  • Flexible and Adaptable
  • Multitasking

Websites

City

Clayton

State

North Carolina

Years Of Experience

6+ years, 2+ years, 2+ years

Medical Experience

  • HIPAA
  • Patient Relations
  • EOBs
  • Health Verification
  • Healthcare Administration Demographics
  • Clinical Support
  • EHR
  • Health Services Management

Professional Highlights

  • Key Contributor - ranked up to "Compound Officer" at young age, managed Movement & Direction
  • Health Specialist - Bachelor of Science, Health Services Management - East Carolina University
  • Coordinator - recognized for Training and Group Leading skills in Mental Health & Laboratory Settings

Timeline

Lab Technician

Nucor Steel Hertford County
07.2021 - 01.2024

Mental/Behavioral Health Technician

Vidant Adult Behavioral Health
03.2015 - 07.2021

Correctional Officer

Rivers Correctional Institution
08.2012 - 03.2015

Computer Lab Assistant

ECU Laupus Library
01.2012 - 05.2012

Intern

Carolina Donor Services
01.2012 - 04.2012

Bachelor of Science - Health Services Management

East Carolina University

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Shawnita Crowell