Shawn Mitchell
Champaign,United States
Summary
Seasoned manager and people leader with retail sales and operations background. Experienced in information technology, social media management, managing a team, and consulting for small businesses. Training background is focused on sales management, customer service, information technology, marketing, education, and instructional design.
Overview
11
11
years of professional experience
Work History
Contractor, Marketing Specialist, IT Consultant
Midwest Tech
01.2016 - Current
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Implemented network security measures to minimize data loss.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Specialized in providing marketing materials and support for local businesses.
Office Manager
Aspen Dental
07.2023 - 02.2024
- Conduct patient consultations based on treatment plans provided by doctors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Updated reports, managed accounts, and generated reports for company database.
Technology Support/Product Senior Specialist
Xplor Technlogies
07.2022 - 05.2023
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolve CRM related issues for contractor and various businesses.
- Utilized remote support tools such as GoToAssist, Team Viewer, and Tech Smith Capture to troubleshoot client issues and create walkthrough tutorials for clients.
- Provided oversight on managing tickets via ZenDesk.
Network Technician
Marathon Petroleum
09.2021 - 07.2022
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Maintained oversight using on HelpDesk, (no tickets exceeding 60 days, updating SLA's every 2 days, ensuring deadlines are reached 100% on time, or update SLA's with reason).
- Installed cabling, wireless routers and telephone systems for data communications networks.
Information Systems Technician & Consultant
Lincoln Trail College
09.2020 - 05.2022
- Documented transactions and support interactions in system for future reference and addition to knowledge base. Maintain SLA's and keep up to date every 2 days. Provide lines of communication with IT team and with client to ensure 100% satisfaction.
- Managed faculty & staff expectations of support and technology functionality in order to provide positive user experience.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
Branch Manager
Woodforest National Bank
12.2017 - 05.2022
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Assessed expansion plans and presented costs to forecast trends and recommend changes meeting goals of 20 new consumer accounts every 30 days, and 10 business accounts every 30 days.
- Identified and capitalized on community business opportunities with effective networking. Met with at least 1 NPO monthly to partner on community projects.
- Protected company assets with strategic risk management approaches.
Operations/Retail Sales Supervisor
Best Buy
01.2013 - 08.2016
- Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
- Created and implemented employee monthly action plans to increase sales and customer loyalty.
- Submitted reports to senior management to aid in business decision-making and planning.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Skills
- Statistic Analysis
- Cultural Awareness
- Documentation
- Writing/Editing
- Content Creation
- Instructional Design
- Data Entry
- Analytical and Critical Thinking
- Project Management (Slack, SharePoint, etc)
- CRM (SalesForce, ZoHo, Monday, etc)
- Helpdesk administration (ZenDesk, ServiceNow)
- Claris FileMaker
- Public and Media Relations
- Brand development
Timeline
Office Manager
Aspen Dental
07.2023 - 02.2024
Technology Support/Product Senior Specialist
Xplor Technlogies
07.2022 - 05.2023
Network Technician
Marathon Petroleum
09.2021 - 07.2022
Information Systems Technician & Consultant
Lincoln Trail College
09.2020 - 05.2022
Branch Manager
Woodforest National Bank
12.2017 - 05.2022
Contractor, Marketing Specialist, IT Consultant
Midwest Tech
01.2016 - Current
Operations/Retail Sales Supervisor
Best Buy
01.2013 - 08.2016
GED -
Robinson High School
Affiliations
Lincoln Trail College Diversity & Culture Committee
Crawford County Re-New Committee
Heath Festival Commitee
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