SHAWNN MOORE JOHNSON
Owings Mills,MD
Summary
Compassionate and dedicated Licensed Practical Nurse with over two years of experience providing high-quality, patient-centered care in healthcare settings as a Patient Care Technician. Skilled in assisting patients with activities of daily living, monitoring vital signs, documenting patient information, performing EKGs and specimen collection, and collaborating with interdisciplinary healthcare teams. Strong background in customer service and patient transportation with a commitment to safety, dignity, and exceptional patient care—dependable professional with excellent communication, organizational, and problem-solving skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Patient Care Technician (PCT)
Johns Hopkins Hospital
Baltimore, MD
05.2024 - Current
- Provide compassionate, high-quality patient care under the supervision of registered nurses.
- Assisted patients with daily activities such as bathing, dressing, grooming, feeding, toileting, and ambulation to promote comfort and dignity.
- Monitored and documented vital signs, blood glucose levels, and intake and output; reported changes in patient condition to ensure timely intervention.
- Respond promptly to patient call lights while promoting patient comfort and safety.
- Safely transfer and reposition patients using proper body mechanics and assistive equipment.
- Perform electrocardiograms (EKGs), collect laboratory specimens, and assist with phlebotomy procedures.
- Collaborated with nurses, physicians, and healthcare professionals to coordinate and deliver effective, patient-centered care.
Shuttle Bus Driver
RTW Management
Baltimore, MD
04.2019 - 05.2024
- Transported passengers to scheduled destinations, ensuring timely arrival and delivering exceptional customer service.
- Assisted elderly and mobility-impaired passengers with mobility aids, enhancing their travel experience and ensuring comfort.
- Completed daily vehicle inspections and maintained transportation logs, mileage, and fuel records.
- Monitored compliance with transportation safety regulations, contributing to a safe travel environment.
Shuttle Bus Driver
Taylor Made Transportation Service
Baltimore, MD
09.2018 - 03.2019
- Safely transported passengers throughout the Baltimore area.
- Collected fares and processed customer payments, ensuring accurate transaction handling.
- Maintained accurate transportation and mileage records to support operational efficiency.
- Assisted passengers requiring mobility assistance, enhancing their travel experience.
Cab Driver
Silver Cab of Baltimore
Baltimore, MD
03.2018 - 08.2018
- Transported customers safely throughout Baltimore City and surrounding counties.
- Assisted passengers with limited mobility, ensuring comfort and safety during transit.
- Processed payments and maintained accurate transportation documentation for seamless operations.
Cab Driver / Cab Stand Starter
Yellow Transportation
Baltimore, MD
06.2015 - 11.2017
- Coordinated taxi dispatch services for timely hospital transportation.
- Verified driver compliance with company policies and safety standards.
- Assisted passengers with mobility limitations and medical transportation needs.
- Maintained accurate transportation logs and payment records to ensure compliance.
Cab Driver
Silver Cab of Baltimore
Baltimore, MD
10.2014 - 06.2015
- Delivered safe, reliable transportation services, ensuring passenger comfort and security.
- Supported passengers with mobility devices and personal belongings, enhancing travel experience.
- Recorded trip documentation accurately, facilitating operational transparency.
Account Services Associate
Ascend One Corporation
Columbia, MD
04.2006 - 10.2014
- Managed high-volume inbound customer service calls, ensuring timely resolution of customer issues.
- Scheduled appointments and verified confidential customer information to enhance service accuracy.
- Documented customer interactions accurately in company databases to maintain comprehensive service records.
- Documented customer interactions accurately within company databases.
Customer Service Specialist
Thomson Prometric
Windsor Mill, MD
02.2001 - 04.2006
- Resolved customer inquiries and complaints.
- Resolved customer inquiries and complaints, ensuring timely and satisfactory solutions.
- Prepared reports and maintained detailed customer records to support efficient service delivery.
Call Center Operator
Metro One Telecommunications
Woodlawn, MD
12.2000 - 02.2001
- Provided timely wireless directory assistance to enhance customer satisfaction.
- Accessed and delivered accurate information from multiple databases to support customer inquiries.
- Ensured quality standards were met during daily operations.
Education
Practical Nursing Certificate - LPN Program
Baltimore City Community College
Baltimore, MarylandBusiness Administration
Baltimore City Community College
Baltimore, MDSkills
- Patient Care Coordination
- Vital signs monitoring
- Vital signs evaluation
- Blood glucose testing
- Basic Life Support
- Medical Documentation
- Electronic Health Records (EHR)
- HIPAA Compliance
- Infection prevention
- Monitoring equipment
- Microsoft Office Suite
- Vital signs evaluation
Certification
- Practical Nursing Certificate (LPN Program)
- CPR/BLS Certification
- Patient Care Technician (PCT)
- Certified Nursing Assistant (CNA)
CORE COMPETENCIES
- Direct Patient Care
- Activities of Daily Living (ADLs)
- Vital Signs Monitoring
- Blood Glucose Monitoring
- Patient Mobility & Transfers
- Specimen Collection
- Phlebotomy
- Electrocardiograms (EKGs)
- Infection Prevention & Control
- Electronic Health Records (EHR)
- HIPAA Compliance
- Patient Safety
- Compassionate Care
- Customer Service
- Team Collaboration
- Communication
- Time Management
Timeline
Patient Care Technician (PCT)
Johns Hopkins Hospital
05.2024 - Current
Shuttle Bus Driver
RTW Management
04.2019 - 05.2024
Shuttle Bus Driver
Taylor Made Transportation Service
09.2018 - 03.2019
Cab Driver
Silver Cab of Baltimore
03.2018 - 08.2018
Cab Driver / Cab Stand Starter
Yellow Transportation
06.2015 - 11.2017
Cab Driver
Silver Cab of Baltimore
10.2014 - 06.2015
Account Services Associate
Ascend One Corporation
04.2006 - 10.2014
Customer Service Specialist
Thomson Prometric
02.2001 - 04.2006
Call Center Operator
Metro One Telecommunications
12.2000 - 02.2001
Practical Nursing Certificate - LPN Program
Baltimore City Community College
Business Administration
Baltimore City Community College