Shawnn Tischauser
Maricopa,AZ
Summary
Experienced quality management professional skilled in leading audits and training teams on quality control procedures. Proven track record in implementing quality assurance protocols that improve product reliability and ensure compliance with industry standards.
Overview
2027
2027
years of professional experience
Work History
Quality Management Representative
Texas Capital Semiconductor
Chandler, AZ
2018 - Current
- Developed and implemented quality assurance protocols to enhance product reliability.
- Conducted comprehensive audits of manufacturing processes to ensure compliance with industry standards.
- Collaborated with cross-functional teams to identify root causes of defects and implement corrective actions.
- Trained staff on quality control procedures and best practices for operational efficiency.
- Led internal audits to assess conformity with ISO standards, enhancing overall operational effectiveness.
- Streamlined document control processes, ensuring accuracy and accessibility of critical information for all team members.
Rideshare Driver
Uber and Veyo
Phoenix, AZ
2015 - 2018
- Navigated local routes efficiently to optimize passenger pick-up and drop-off times.
- Provided excellent customer service, ensuring passenger satisfaction throughout rides.
- Maintained vehicle cleanliness and safety standards to comply with company policies.
- Assisted passengers with special needs, enhancing overall ride experience for all customers.
Table Games Dealer
Wild Horse Pass Casino
Chandler, AZ
2009 - 2015
- Dealt cards for various table games, ensuring compliance with gaming regulations.
- Provided excellent customer service, fostering a welcoming atmosphere for players.
- Managed cash transactions accurately during game play, maintaining accountability.
- Observed player behavior and identified potential issues, escalating as necessary.
- Conducted regular equipment checks to ensure optimal functionality of gaming tables.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Casino Floor Supervisor
Fort McDowell Casino
Fountain Hills, AZ
2007 - 2009
- Supervise daily casino operations, ensuring compliance with gaming regulations and company policies.
- Train and mentor new staff on customer service standards and operational procedures.
- Monitor gaming activities to identify irregularities and address issues promptly.
- Conduct regular audits of cash handling processes to ensure accuracy and integrity.
Shift Supervisor
Dominoes Pizza
Fountain Hills, AZ
2005 - 2007
- Supervised daily operations to ensure efficient workflow and adherence to quality standards.
- Trained new team members on food safety protocols and customer service practices.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Conducted performance evaluations, providing constructive feedback to team members for development.
- Coordinated shift schedules to optimize staff availability during peak hours.
Education
Biology
College of DuPage
Glen Ellyn, ILSkills
- Quality tools, training, and audits
- Customer satisfaction
- Inspection techniques
- Documentation control
- Standard operating procedures
- Preventive & corrective actions
- Multitasking
Timeline
Quality Management Representative
Texas Capital Semiconductor
2018 - Current
Rideshare Driver
Uber and Veyo
2015 - 2018
Table Games Dealer
Wild Horse Pass Casino
2009 - 2015
Casino Floor Supervisor
Fort McDowell Casino
2007 - 2009
Shift Supervisor
Dominoes Pizza
2005 - 2007
Biology
College of DuPage