Shawnna Bourque
Rapid City,SD
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at McDonald's. Skilled in problem-solving and effective communication, adept at machine operation and staff management. Demonstrates a commitment to safety compliance and quality assurance, fostering a results-driven work environment. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
29
29
years of professional experience
Work History
Operator
Dakota Panel
11.2023 - Current
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
Shift Manager
Mcdonalds
05.1995 - 10.2010
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
Assistant Store Manager
Burger King
02.2007 - 09.2009
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
High School Diploma -
Roseburg High School
Roseburg, OR06.1996
Skills
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Troubleshooting
- Machine Operation
- Equipment Operation
- Efficient multitasking
- Effective Communication
- Valid Driver's License
- Safety Compliance
- Heavy Equipment Operation
- Hand and power tools
- Tool operation
- Heavy Lifting
- Production work
- Machine setup
- Production procedures
- Quality Assurance
- Hand-Eye Coordination
- Customer Service
- Staff Management
Timeline
Operator
Dakota Panel
11.2023 - Current
Assistant Store Manager
Burger King
02.2007 - 09.2009
Shift Manager
Mcdonalds
05.1995 - 10.2010
High School Diploma -
Roseburg High School
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