Summary
Work History
Education
Timeline
Generic

Shawnna Broadway

Cape Coral,FL

Summary

Experienced with managing cashier teams to ensure smooth and efficient checkout processes. Utilizes team leadership and operational skills to maintain positive customer experience. Track record of effective communication and problem-solving abilities.

Knowledgeable Desired Position with proven background in leading cashier teams to ensure efficient daily operations. Demonstrated ability to streamline processes and enhance customer satisfaction through effective problem-solving. Skilled in team management and conflict resolution.

Professional retail worker with proven ability to lead and inspire teams. Skilled in cash handling, customer service, and operational efficiency. Strong focus on collaboration and adaptability, ensuring smooth operations and positive customer experiences. Reliable and results-driven with knack for problem-solving and team motivation.

Retail professional prepared for Cashier Team Lead role with extensive experience in overseeing cashier operations and ensuring top-notch customer service. Known for strong focus on team collaboration and achieving consistent results. Reliable, adaptable, and proficient in handling high-pressure situations.

Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations, and ideal customer experiences.

Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments.

Motivated Cashier Team Lead with Number years of experience training and encouraging new hires in busy retail locations. Proficient in break scheduling and task delegation. Comfortable handling customer-oriented or employee-instigated issues using soothing nature that prevents escalation.

Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.

Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements.

Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations, and customer loyalty.

Versatile Clerk with reputation of balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success. Solid experience in cash handling, bookkeeping and computations.

Versatile Job Title with exemplary cash register system skills and proven commitment to store cleanliness and safety. Determined to lead and promote high levels of customer service and engagement efforts.

Enthusiastic Job TItle with proven leadership talents and relationship-building skills gained during Number years of experience in Type settings. Proficient in operating registers, processing payments and maintaining store security. Highly organized, responsible and resourceful.

Punctual and honest Job Title with solid background in Type environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.

Trustworthy and dedicated Job Title with Number years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Motivated cashier and stocker with Number years of experience in Industry. Accomplished various tasks daily, including Task, stocking shelves with Product or Service and collecting payments with cash registers. Cheerful when assisting customers and coworkers.

Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in Type POS software and customer service. Skilled at Skill with dedication to efficiency and accuracy.

Reliable employee seeking Job Title position. Offering excellent communication and good judgment.

Reliable Job Title offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in Type areas and flexible with changing business needs.

Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in Skill.

High-energy Job Title offering over Number years of Industry experience. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach.

Work History

Cashier Team Lead

The Great Greek
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.

Director of Catering

The Great Greek
  • Optimized venue partnerships by maintaining open communication channels and promptly addressing any issues or concerns.
  • Streamlined operations by implementing efficient processes in scheduling, staffing, and inventory management for catering events.
  • Enhanced client satisfaction with personalized event planning and exceptional attention to detail.
  • Implemented innovative presentation techniques to showcase food offerings in an appealing manner, attracting new clients and increasing revenue.
  • Increased event bookings by developing and implementing creative marketing strategies for catering services.
  • Collaborated with chefs and culinary teams to design customized menus, ensuring a memorable dining experience for clients'' guests at each event.
  • Participated in industry networking events and trade shows, establishing valuable connections within the local catering community and expanding business opportunities.
  • Booked event facilities and coordinated set up and break down of both dining and kitchen areas.
  • Worked with Type manager to prepare budget and negotiated favorable prices with both clients and suppliers.
  • Reduced food waste by implementing inventory control systems that accurately tracked stock levels for various catering supplies.
  • Managed budget allocation, negotiating contracts with vendors for cost-effective catering solutions.
  • Adhered closely to all relevant health department regulations regarding food handling procedures at on-site kitchens as well as off-premise catering locations.
  • Responded to initial inquiries, coordinating facility tours and food sampling.
  • Discussed client's event needs to develop recommendations for room options and possible menus.
  • Cultivated a positive work environment that fostered employee engagement and teamwork in delivering exceptional service to clients.
  • Collaborated with sales and marketing teams to develop promotional materials, such as brochures and social media content, promoting catering services to prospective clients.
  • Developed strong relationships with local businesses and community organizations, leading to increased referrals and repeat clientele.
  • Supervised catering staff to reinforce adherence to organizational policies and safety regulations.
  • Organized employee training sessions on topics related to customer service best practices, food safety compliance, and effective communication skills among team members.
  • Regularly reviewed competitor offerings to stay informed about current market trends, ensuring that the company''s services remained competitive and attractive to clients.
  • Expanded company''s reach into new markets by targeting specific industries, such as corporate events or weddings, through targeted advertising campaigns.
  • Trained and supervised team members to deliver top-notch service during large-scale catering functions.
  • Evaluated staff performance, providing constructive feedback to enhance skills and maintain high standards of service quality.
  • Coordinated logistics of off-premise events, including transportation arrangements for catering equipment and staff members to ensure seamless execution at the venue site.
  • Devised and implemented strategies for new business cultivation, employing Type and Type strategies.
  • Conducted post-event evaluations with clients to gather feedback on services provided, identifying areas for improvement or potential upselling opportunities.
  • Hired and trained both permanent and temporary staff members.
  • Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
  • Handled catering scheduling, ordered food and planned events.
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Designed catering packages to increase sales and customer experience.
  • Handled payment collection and payroll of Number employees.
  • Worked with chefs to plan menus according to client needs and budgets.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Promoted catering packages with most profitable outcomes without sacrificing client desires.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Purchased food and cultivated strong vendor relationships.
  • Developed unique events and special promotions to drive sales.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Maximized quality assurance by completing frequent line checks.
  • Coordinated with catering staff to deliver food services for special events and functions.

Floating Manager

The Great Greek
2022 - 2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

Portage High School
Portage, IN

Timeline

Cashier Team Lead

The Great Greek

Director of Catering

The Great Greek

Floating Manager

The Great Greek
2022 - 2025

Portage High School

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Shawnna Broadway