Shawnna Brown
Oceanside,CA
Summary
SERVER SKILLS
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
COOK SKILLS
Dedicated Head Cook passionate about creating memorable meals. Knowledgeable in food safety and preparation. Offering successful career history comprising more than 15 years. Forward-thinking professional offering more than 15 years of experience working in fast-paced kitchens. Skilled at staying focused and productive in high-stress situations and maintaining calmness in busy times. Excellent and proven cooking skills. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Chief Cook
Sodexo Food Service
08.2020 - Current
- Enhanced kitchen efficiency by streamlining meal preparation processes and implementing innovative cooking techniques.
- Fostered a culture of continuous improvement within the kitchen staff by regularly soliciting feedback and implementing changes aimed at enhancing efficiency, quality, and creativity.
- Collaborated with other chefs to develop seasonal menus featuring fresh, locally-sourced ingredients for diverse clientele.
- Mentored junior cooks in developing advanced culinary skills, fostering a supportive learning environment within the kitchen team.
- Maintained high food quality standards through consistent taste testing, ingredient evaluation, and recipe refinement.
- Streamlined communication between front-of-house staff and kitchen crew to ensure accurate order fulfillment and timely delivery to guests.
Server
Chili's Bar and Grill
05.2012 - 08.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Manager
Firehouse Brewery
06.2010 - 04.2012
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
High School Diploma -
Hemet High School
Hemet, CA06.2006
Skills
Food Pairings
Cooking techniques
Sanitation Standards
Food presentation
Kitchen Management
Menu development
Recipe creation
Cleaning and sanitation
Food Preparation
Knife Skills
Food Safety
Verbal and written communication
Kitchen Staff Management
Cooking
Food Storage
Staff Management
Kitchen equipment operation and maintenance
Inventory Control
Grilling Techniques
Waste Reduction
Timeline
Chief Cook
Sodexo Food Service
08.2020 - Current
Server
Chili's Bar and Grill
05.2012 - 08.2020
Manager
Firehouse Brewery
06.2010 - 04.2012
High School Diploma -
Hemet High School
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