Shawnna Faber
Southaven,MS
Summary
Hotel Manager with management experience and exceptional people skills. Versed in customer service excellence and Team Building. Demonstrated the ability to complete tasks accurately despite interruptions and competing demands. Seeking to utilize these skills in any customer service driven industry.
Overview
39
39
years of professional experience
Work History
General Manager
JVD Hotels/Holiday Inn
Batesville, MS
03.2019 - Current
- Manage all areas of a full service Holiday Inn- hotel and restaurant.
- Implemented and embraced change and adapted operations to function well during the Covid pandemic, and currently the supplies and staff shortages.
- Developed and maintained relationships with guests and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on IHG brand standards, cross training team for multiple positions, industry practices,
- Implemented operational strategies and effectively built guest and employee loyalty.
Hotel Manager
Fitz Casino & Hotel, Tunica
, MS
09.2007 - 10.2018
- Led the hotel operations team by hiring, training, coaching, and scheduling for the front office, call center, gift shop, and valet/bell staff for a 506 room hotel
- Ensured profitability by:
- Yielding the hotel to maximize occupancy and rates
- Budget Management
- Ensure quality guest service
- Buy and conduct inventory for the gift shop
- Ensure optimal staffing levels to benefit both guest service and FTE budget expense.
Guest Service Representative, VIP Manager
Horseshoe Casino/Harrah's Entertainment
Tunica, MS
01.1995 - 09.2007
Guest Services Manager Reservations Manager
01.2005 - 01.2007
- Job title and duties changed from Guest Services Manager to Regional VIP Reservations Manager when Horseshoe and Harrah's VIP reservations became one department for the three Harrah's owned Tunica properties
- Responsible for merging two teams in to one cohesive team
- Duties entailed, but not limited to: Scheduling, training, quality control and forecasting call volumes.
Assistant Hotel Manager
01.1999 - 01.2005
- Responsible for hiring, training, and scheduling for front desk, spa, and bell staff
- As MOD; responsible for reports, quality control, and guest satisfaction.
Assistant Guest Services Manager
01.1996 - 01.1999
- Responsible for hiring, training, and scheduling for Guest Services Department
- Assisted Guest Services Manager with group sales.
Guest Service Representative
01.1995 - 01.1996
- Provided excellent guest service and booked reservations for Horseshoe Casino.
Education
Diploma - Hospitality & Travel Industry, Elementary Education
C.C.I. Institute
No Degree -
Harding University
Searcy, ARundefined
Salinas High School
Skills
- Microsoft Office, Excel, Word, Outlook, AS400, including LMS, Kronos, and Stratton -Warren
- AS400, Budget Management, budget, call center, coaching, forecasting, front office, hiring, inventory, Kronos, Excel, Microsoft Office, Outlook, Word, MOD, quality, quality control, sales, Scheduling, staffing
Additional Information
- Activities and Honors , Member of Employee Boards at Fitz Casino Member of Building Peaks Advisory Board, Fitz Casino & Hotel Awarded Certificates of Excellence for Guest Service, Fitz & Horseshoe
Timeline
General Manager
JVD Hotels/Holiday Inn
03.2019 - Current
Hotel Manager
Fitz Casino & Hotel, Tunica
09.2007 - 10.2018
Guest Services Manager Reservations Manager
01.2005 - 01.2007
Assistant Hotel Manager
01.1999 - 01.2005
Assistant Guest Services Manager
01.1996 - 01.1999
Guest Service Representative, VIP Manager
Horseshoe Casino/Harrah's Entertainment
01.1995 - 09.2007
Guest Service Representative
01.1995 - 01.1996
Diploma - Hospitality & Travel Industry, Elementary Education
C.C.I. Institute
No Degree -
Harding University
undefined
Salinas High School
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