Summary
Overview
Work History
Education
Skills
Timeline
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Shawnna Rush

Apex,NC

Summary

. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Overview

28
28
years of professional experience

Work History

Call Center Customer Service Representative

Interlogix Inc.
Morrisville, NC
11.2019 - 06.2024
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Helped large volume of customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Answered over 50-80 calls per shift to meet fast-paced call center demands

Call Center Representative

Custom Direct LLC
06.1996 - 10.2007
  • Administrative Duties
  • Answered in bound calls to avoid long on-hold wait times
  • Maintained customer happiness and forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Preserved revenue streams by utilizing strong communications and negotiating skills, offered refunds at last resort to maintain customer satisfaction
  • Responded to customer request for products, services and company information
  • Cross Shipment Duties
  • Described checks to customers to best fit their needs

Education

Arkansas State University - Beebe
Beebe, AR

High School Diploma -

Clinton High School
Clinton, AR
05.1986

Skills

  • Promotional Support
  • Customer Relations
  • Call Center Experience Courteous demeanor
  • Quality Assurance Controls
  • Active listening
  • Problem solving skills
  • Microsoft Office Expertise

Timeline

Call Center Customer Service Representative

Interlogix Inc.
11.2019 - 06.2024

Call Center Representative

Custom Direct LLC
06.1996 - 10.2007

Arkansas State University - Beebe

High School Diploma -

Clinton High School

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Shawnna Rush