Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawnna Santos

Honolulu,HI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Office Manager

KD Painting LLC
02.2025 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

Transaction Processing Associate II

Conduent
08.2022 - 12.2025
  • Utilize procedures and guidelines to effectively execute daily tasks.
  • Accurately screen and scan client medical claims into online system for final processing and billing.
  • Manage time efficiently in order to complete all tasks within deadlines.
  • Process incoming and outgoing mail.
  • Safely deliver and receive invoices for payment via company provided vehicle.

Dental Delivery Driver

Alii Dental Laboratories
03.2021 - 07.2022
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.

Scheduling Specialist

Isle Interpret
03.2013 - 08.2017
  • Answered phone calls and answered questions from potential customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Established rapport with callers to build loyalty and support retention goals.
  • Provided detailed information about available services and requirements.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Organized, maintained and updated information in computer databases.
  • Handled assignments independently with good judgement and critical thinking skills.

Education

High School Diploma -

Kailua High School
Kailua, HI
06.1999

Skills

  • Punctual and Dependable
  • Works Well Under Pressure
  • Attention to Detail
  • Documentation and Reporting
  • Effective Multitasking
  • Strong Work Ethic
  • Data Entry
  • Clerical Support
  • Customer Service and Support
  • Recordkeeping and Documentation
  • Team Collaboration

Timeline

Office Manager

KD Painting LLC
02.2025 - Current

Transaction Processing Associate II

Conduent
08.2022 - 12.2025

Dental Delivery Driver

Alii Dental Laboratories
03.2021 - 07.2022

Scheduling Specialist

Isle Interpret
03.2013 - 08.2017

High School Diploma -

Kailua High School

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Shawnna Santos